Payments accepted via Paypal or Etsy Support credit cards and gift cards. Once payment has been received, transaction is final.

We try and ship most orders within the delivery times stated. However during busier times this may take an extra day or two.

UK Customers
We will post via Royal Mail. If you would like a tracked express options then please let us know.

International Customers

Everything International is shipped via International Tracked. Please allow 5-7 Working days.

We can look at shipping via couriers such as UPS but these costs will be a lot higher.

Please note that international buyers are responsible for any and all duties and customs charges that may be incurred.

Wholesale Inquiries : Please contact us at info [!at] coconutgrass.com
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FAQS:

*Packaging : We take great care in wrapping our items beautifully and protectively, ready to give as a gift.
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*Print : Please remember that colours may slightly vary from what you see on your screen to the actual print as all monitors are different but we can assure you of a vibrant and colourful piece of art.
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*Proofing of products:

Customers need to check through their order and that it has corrects spellings etc. We do Print orders as they are provided. However if we think there is a spelling mistake or something has been missed we will always contact the customer to double check. As we want the gift to be perfect!

*Do we ship abroad?

Yes we do! We have customers from all over the world and love that our products are send to New Zealand to America!

*Can Lip Balms be sent abroad?

Lip Balms are only available to purchase in the UK.



*Copyright: Purchase of this print does not entitle the buyer to reproduce the artwork in any way.

*Ownership and Copyright of the artwork remains with the COCONUTGRASS LTD 2011

Etsy Seller: Coconutgrass Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that Coconutgrass Ltd do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Personal information we collect


Information Coconutgrass Ltd Collects

To fulfil your order, you must provide Coconutgrass Ltd with certain information (which you authorised Etsy to provide to Coconutgrass Ltd), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide Coconutgrass Ltd with additional personal information (for a custom order of, for example), if you contact Coconutgrass Ltd directly.

2. The legal bases he relies on to collect, use, and share personal information

Why Coconutgrass Ltd Need Your Information and How Coconutgrass Ltd Uses It
Coconutgrass Ltd rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when Coconutgrass Ltd use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving Coconutgrass Ltd services. Coconutgrass Ltd use your information to provide the services you requested and in my legitimate interest to improve Coconutgrass Ltd services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. Coconutgrass Ltd use your information as necessary to comply with Coconutgrass Ltd obligations under the Etsy Seller Policy and Terms of Use.

3. The third parties with whom Coconutgrass shares personal information

For example:
Information Sharing and Disclosure
Information about my customers is important to my business. Coconutgrass Ltd share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. Coconutgrass Ltd share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. Coconutgrass Ltd engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. Coconutgrass Ltd will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If Coconutgrass Ltd sell or merge my business, Coconutgrass Ltd may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. Coconutgrass Ltd may collect, use, retain, and share your information if Coconutgrass Ltd have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. The length of time he keeps personal information


Data Retention
Coconutgrass retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, Coconutgrass Ltd may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. Coconutgrass Ltd generally keep your data for the following time period: 5 years.

5. If transferring personal information outside of Europe, how the transfer will be handled

Coconutgrass may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, Coconutgrass Ltd may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If Coconutgrass Ltd am deemed to transfer information about you outside of the EU, Coconutgrass Ltd rely on Privacy Shield as the legal basis for the transfer, as Google Cloud or Dropbox is Privacy Shield certified.

6. buyers’ rights regarding his use of their personal information and his contact details

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Coconutgrass Ltd describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information Coconutgrass Ltd hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict Coconutgrass Ltd use of, or delete your personal information. Absent exceptional circumstances (like where Coconutgrass Ltd am required to store data for legal reasons) Coconutgrass Ltd will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, Coconutgrass Ltd will delete your personal information unless Coconutgrass Ltd have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Coconutgrass Ltd
For purposes of EU data protection law, I, Andrew Dennison, am the data controller of your personal information. If you have any questions or concerns, you may contact me at etsy [!at] coconutgrass.com .