Shipping and Returns
THE PRIVÉ PROMISE
Our goal is to offer affordable, high-quality, beautifully designed eyewear you’ll love. If for any reason you’re not totally satisfied with your purchase, you can return your frames for a full refund. Frames must be returned within 30 days of the original purchase date, unworn, in the original packing, and with the original shipping invoice. Refund will be applied to your original form of payment, including PayPal.
Stay healthy, and thank you for your support!
Shipping Information
When can I expect my order?
U.S. Standard, Non-Prescription Orders: 5-7 Business Days
U.S. 2 Day, Non-Prescription Orders: 2 Business Days if placed Monday-Friday by 11:30 AM ET
- Expedited shipping is not available for Puerto Rico or APO.
U.S. Next Day, Non-Prescription Orders: Next Business Day if placed Monday-Friday by 11:30 AM ET
- Expedited shipping is not available for Puerto Rico or APO.
U.S. Prescription Orders: 21-28 Business Days
- Prescription is not available for Puerto Rico or APO.
Canada Standard, Non-Prescription Orders: 7-10 Business Days
Canada Prescription Orders: 21-28 Business Days
We know as soon as you click the “Pay Now” button, you’ll be anxiously waiting for your new glasses to arrive. We’ll do everything in our power to meet our promised shipping dates. You will receive U.S standard, non-prescription orders within 5-7 business days after placing your order. U.S Prescription/optical orders require a little more time to customize your lens, but you should expect delivery within 21-28 days. For Canada orders, expect 7-10 Days for non-prescription orders and 21-28 days for prescription/optical orders. Prescription items are not available to ship to Puerto Rico or APO.
If you purchased prescription lenses in addition to other products or accessories, we’ll make sure your products are shipped as soon as they are ready. That means you’ll likely receive your accessories or non-customized products first, while you wait patiently for your prescription order.
What if there are shipping delays?
While we like to think we’re good at everything, there are a few areas beyond our control. And unfortunately, that includes shipping. During high-shipping times like the holidays, your order could potentially experience minor delays. But don’t worry. If that happens, we’ll be sure to reach out via email to update you. Thanks for your patience, and we hope our glasses are worth the wait!
Where do you ship?
We currently ship to all addresses in the United States. If you are outside of the US, please click on the flag icon at the top of our homepage to view the countries/locations that we ship to. If you cannot see your country/location listed, then it's likely we do not currently ship there. Countries that we currently do not ship to are Egypt, New Zealand, Australia and Russia. Prescription items are not available to ship to Puerto Rico or APO.
What are your shipping costs?
A key focus for us is providing the highest-quality products at the lowest-available cost. That’s why we always offer free standard shipping (5-7 day delivery) on all domestic, non-prescription orders over $50.
We do offer other shipping methods including-
Standard Shipping for orders below $50 (5-7 business days; 21-28 business days for any RX orders) for $9.99
2-3 Day Shipping on Orders Placed Monday-Friday (21-28 business days for any RX orders) for $12.00
- Expedited shipping is not available for Puerto Rico or APO.
Next Day Shipping on Orders Placed By 11:30 AM ET Monday-Friday (21-28 business days for any RX orders) for $19.00
- Expedited shipping is not available for Puerto Rico or APO.
Product Tracking
How can I track my package?
We will send you an email with all your product tracking information so you can see it make it’s way to you.
What happens if the tracking hasn’t updated?
If you notice that your tracking hasn't been updated or has stopped moving, please contact the carrier directly. Confirm your address with them, and they should be able to provide an update. If the carrier doesn’t help resolve the issue, do not hesitate to reach out to us for assistance. We will make sure you get the products you ordered!
1-855-813-5222
CONTACT@PRIVEREVAUX.COM
Returns and Exchanges
What is your return policy?
We want you to be completely happy with your purchase. If, for any reason, you are unsatisfied with your order, we’ll happily accept a return within 30 days of your original purchase date.
Which products are eligible for returns?
All products purchased from priverevaux.com with the exception of discontinued sale products, free products, gift cards, e-gift cards, or items marked for final sale (which we will clearly indicate at time of purchase) can be returned within 30 days. Please just make sure they are unused and in their original packaging.We only accept returns on items purchased from priverevaux.com, items purchased from Authorized PRIVE REVAUX retailers must be returned at the place of purchase.
How can I replace a product that has broken or malfunctioned?
We pride ourselves on delivering quality products, but every once in a while a product may arrive that doesn't meet our quality standards. We will absolutely take care of any product malfunction issues within the first 90 days. What is not covered by your warranty:
- Normal wear and tear
- Damage caused by misuse, abuse or neglect
- Damage caused by anything other than defects in material or workmanship
- Item purchased from a third-party retailer.
Will I get my money back or just get store credit for my return?
We will give you a full refund for the purchase price of your products. You will be credited through the same form of payment used to make your purchase, including PayPal.
Do you provide free shipping for returns?
Yes! We currently cover U.S. shipping costs for returns.
How do I return a product?
We try to make returns as easy as possible. Any products returned must be in their original condition and packaging, and submitted with your shipping invoice.
To get started on a return, visit our Returns page. Be prepared to enter your email address used when placing your order.
How long will it take to get reimbursed for my return?
Once we receive your return product, we will process your refund and credit your original payment method. Please allow 3-5 business days for your refund to be processed by your bank. We will refund you for all your returned items, less the original cost of shipping.
How can I exchange a product?
If you need to exchange a product for a different color or style, that’s easy, too. We process exchanges just like returns. You will return the product and receive credit for the returned items. You can order your replacement product at any time.
How can I replace a product that has broken or malfunctioned?
We pride ourselves on delivering quality products, but every once in awhile a product may arrive that doesn’t meet our quality standards. We will absolutely take care of any product malfunction issues within the first 30 days. Please contact our customer service team, and we will walk you through the process.
1-855-813-5222
CONTACT@PRIVEREVAUX.COM
Delivery Problems
I never received my product, but it says it was delivered. What do I do?
First, please confirm that your shipping address is correct. Then, reach out to the carrier for guidance on tracing your package. If they cannot locate your package, please call us and we’ll help get you what you ordered!
1-855-813-5222
CONTACT@PRIVEREVAUX.COM
My tracking status says it was returned to sender. What do I do?
If your order was undeliverable or returned to sender, please reach out to our customer service team and we will send you a new shipment.
1-855-813-5222
CONTACT@PRIVEREVAUX.COM
What happens when I receive the wrong item in my order?
We’re sorry for any inconvenience. Please reach out to our customer service team, and we will help get you the correct products you ordered.
1-855-813-5222
CONTACT@PRIVEREVAUX.COM
Customer Service
How can I talk to someone about my order?
Want to talk to a live person? We’re here for you from 8 a.m. – 5 p.m. ET, Monday through Friday.
1-855-813-5222
CONTACT@PRIVEREVAUX.COM