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W Koh Samui

5.0 star property
Luxury resort on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for W Koh Samui

Outdoor pool, pool umbrellas, sun loungers
Fridge, coffee/tea maker, electric kettle
View from property
On the beach, free beach cabanas, sun loungers, beach umbrellas
BBQ/picnic area

Reviews

9.2 out of 10
Wonderful

Popular amenities

9.2 out of 10
Guests loved the amenities.
  • Breakfast included
  • Bar
  • Pet friendly
  • Pool
  • Room service
  • Spa

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Villa, 1 Bedroom, Non Smoking, Garden View

Property amenity

Villa, 1 Bedroom, Non Smoking, Garden View

Highlights

Balcony or patio
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Ceiling fan
  • 2400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Garden View (Private Pool, Tropical Oasis)

Minibar, in-room safe, desk, laptop workspace

Villa, 1 Bedroom, Non Smoking, Garden View (Private Pool, Tropical Oasis)

Highlights

Balcony or patio
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Ceiling fan
  • 2400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 Bedroom, Non Smoking, Garden View

Villa, 1 Bedroom, Non Smoking, Garden View | Minibar, in-room safe, desk, laptop workspace

Villa, 1 Bedroom, Non Smoking, Garden View

Highlights

Balcony or patio
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Sofa bed - twin
  • 1755 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Garden View

Villa, 1 Bedroom, Non Smoking, Garden View | Property amenity

Villa, 1 Bedroom, Non Smoking, Garden View

Highlights

Balcony or patio
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Sofa bed - twin
  • 1755 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 Bedroom, Non Smoking, Garden View

Villa, 1 Bedroom, Non Smoking, Garden View | Minibar, in-room safe, desk, laptop workspace

Villa, 1 Bedroom, Non Smoking, Garden View

Highlights

Balcony or patio
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Sofa bed - twin
  • 3767 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Oceanfront

Villa, 1 Bedroom, Non Smoking, Oceanfront | Minibar, in-room safe, desk, laptop workspace

Villa, 1 Bedroom, Non Smoking, Oceanfront

Highlights

Balcony or patio
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Sofa bed - twin
  • 3767 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Ocean View (Private Pool)

Villa, 1 Bedroom, Non Smoking, Ocean View (Private Pool) | Minibar, in-room safe, desk, laptop workspace

Villa, 1 Bedroom, Non Smoking, Ocean View (Private Pool)

Highlights

Balcony or patio
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Sofa bed - twin
  • 1755 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking

Villa, 1 Bedroom, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Villa, 1 Bedroom, Non Smoking

Highlights

Balcony or patio
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Sofa bed - twin
  • 2400 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Non Smoking, Ocean View

Villa, 2 Bedrooms, Non Smoking, Ocean View | Exterior

Villa, 2 Bedrooms, Non Smoking, Ocean View

Highlights

Balcony or patio
Private pool
Air conditioning
Free cribs/infant beds
Refrigerator
HDTV
Pillow menu
Sofa bed - twin
  • 9558 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Villa, 4 Bedrooms, Non Smoking, Ocean View (Private Pool)

Villa, 4 Bedrooms, Non Smoking, Ocean View (Private Pool) | Minibar, in-room safe, desk, laptop workspace

Villa, 4 Bedrooms, Non Smoking, Ocean View (Private Pool)

Highlights

Balcony or patio
Private pool
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
HDTV
Pillow menu
  • 22002 sq ft
  • Ocean view
  • Sleeps 9
  • 4 Double Beds

View all photos for Ocean Front Haven Villa

Minibar, in-room safe, desk, laptop workspace

Ocean Front Haven Villa

  • Sleeps 2
  • 1 King Bed

View all photos for Wow Ocean Haven One Bedroom Villa

Minibar, in-room safe, desk, laptop workspace

Wow Ocean Haven One Bedroom Villa

  • Sleeps 2
  • 1 King Bed

View all photos for Tropical Oasis Two Queen Villa

Minibar, in-room safe, desk, laptop workspace

Tropical Oasis Two Queen Villa

  • Sleeps 2
  • 2 Queen Beds

View all photos for Jungle Oasis King Villa

Minibar, in-room safe, desk, laptop workspace

Jungle Oasis King Villa

  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Escape Villa

Minibar, in-room safe, desk, laptop workspace

Ocean View Escape Villa

  • Sleeps 2
  • 1 King Bed

View all photos for Wow Jungle Oasis One Bedroom Villa

Lobby

Wow Jungle Oasis One Bedroom Villa

  • Sleeps 2
  • 1 King Bed

View all photos for Tropical Oasis King Villa

Minibar, in-room safe, desk, laptop workspace

Tropical Oasis King Villa

  • Sleeps 2
  • 1 King Bed

View all photos for Extreme Wow Ocean Haven Two Bedroom Villa

Minibar, in-room safe, desk, laptop workspace

Extreme Wow Ocean Haven Two Bedroom Villa

  • Sleeps 4
  • 1 Twin Sofa Bed, 1 King Bed and 1 Double Bed

View all photos for Seascape Escape Four Bedroom Villa

Minibar, in-room safe, desk, laptop workspace

Seascape Escape Four Bedroom Villa

  • Sleeps 8
  • 3 King Beds and 2 Queen Beds

View all photos for Jungle Oasis Two Queen Villa

Minibar, in-room safe, desk, laptop workspace

Jungle Oasis Two Queen Villa

  • Sleeps 2
  • 2 Queen Beds

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2 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, sun loungers

OUTRIGGER Koh Samui Beach Resort

Koh Samui
  • Pool
  • Spa
  • Kids pool
  • Parking included
8.6 out of 10, Excellent, 680 reviews
The price is $100
includes taxes & fees
$92 per night
May 27 - May 28
OUTRIGGER Koh Samui Beach Resort
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About the neighborhood

Map
4/1 Moo 1, Tambol Maenam, Koh Samui, Surat Thani, 84330
Location: 8.4/10 Very good

What's nearby

  • Bo Phut Beach - 12 min walk - 0.7 miles
  • Fisherman's Village - 4 min drive - 2.1 miles
  • Pralan Ferry Pier - 7 min drive - 3.5 miles
  • Mae Nam Beach - 13 min drive - 5.4 miles
  • Chaweng Beach - 22 min drive - 5.7 miles

Getting around

  • Samui Intl. Airport (USM) - 22 min drive

Restaurants

  • ‪W Lounge - ‬2 min walk
  • ‪The Kitchen Table - ‬2 min walk
  • ‪Treehouse Silent Beach - ‬3 min drive
  • ‪WooBar - ‬1 min walk
  • ‪ร้านข้าวต้มน้องภู สาขา 3 - ‬11 min walk

About this property

W Koh Samui

Luxury boutique resort near Bo Phut Beach
Located close to Fisherman's Village and Pralan Ferry Pier, W Koh Samui provides a free breakfast buffet, a beach bar, and a poolside bar. This resort is a great place to bask in the sun with a beachfront location, beachfront dining, and free beach cabanas. Treat yourself to a body scrub, a facial, or a detox wrap at AWAY SPA, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Japanese cuisine. Enjoy the 24-hour gym, as well as activities like beach yoga, kayaking, and beach volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and designer stores on site.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, an outdoor tennis court, and concierge services
  • Tour/ticket assistance, massage treatment rooms, and multilingual staff
Room features
All 74 rooms offer comforts such as 24-hour room service and private pools, as well as thoughtful touches like pillow menus and laptop-friendly workspaces.
Other amenities include:
  • Recycling and LED light bulbs
  • 2 bathrooms with rainfall showers and designer toiletries
  • 46-inch HDTVs with satellite channels and DVD players
  • Balconies or patios, wardrobes/closets, and refrigerators

Languages

Chinese (Mandarin), Czech, Danish, English, French, German, Hindi, Italian, Japanese, Polish, Spanish, Swedish, Thai

Similar properties

6 restaurants, breakfast, lunch, dinner served; local cuisine

The Ritz-Carlton, Koh Samui

  • On private beach
  • Pool
  • Spa
  • Parking included
9.2 out of 10, Wonderful, 279 reviews
The price is $420
includes taxes & fees
$389 per night
May 11 - May 12
The Ritz-Carlton, Koh Samui

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A poolside bar
  • Couples/private dining

Restaurants on site

  • Namu
  • SIP
  • The Kitchen Table
  • WOOBAR

Things to do

  • 24-hour gym
  • Beach volleyball
  • Beach yoga
  • Designer stores
  • Evening entertainment
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Outdoor tennis court
  • Paddleboard
  • Shopping
  • TV in common areas

Family friendly

  • DVD player
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Private pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,615 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Portable bathtub seat
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2010
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers

Entertainment

  • 46-inch LCD TV with cable/satellite channels
  • DVD player
  • Pay movies
  • Private pool

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 2 weeks before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
Guests are required to download the property's Marriott Bonvoy™ mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
This hotel offers a New Years Eve Gala Dinner (surcharge applies).
This is a certified Thailand SHA Plus property. Thailand SHA Plus is a health and safety certification (an additional level to the SHA standard), for properties that are open to vaccinated travelers and have at least 70% of staff vaccinated, issued by the Amazing Thailand Safety and Health Administration.

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of THB 0 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 40 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls, an off-leash area, and litter boxes are available

Children and extra beds

Children are welcome
5 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 5935.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: THB 3000.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: THB 1800 per vehicle (one-way)
  • Pet fee: THB 0 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 5935.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa, and guests under 15 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Koh Samui Retreat
Koh Samui W
Koh Samui W Retreat
Retreat Koh Samui
W Koh Samui
W Koh Samui Retreat
W Retreat
W Retreat Hotel
W Retreat Hotel Koh Samui
Hotel W Koh Samui
Resort W Koh Samui
W Retreat Koh Samui

Frequently asked questions

Does W Koh Samui have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at W Koh Samui?

As of May 6, 2025, prices found for a 1-night stay for 2 adults at W Koh Samui on May 19, 2025 start from $562.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is W Koh Samui pet-friendly?

Yes, this resort allows cats and dogs (limit 2 total) with a maximum weight of up to 40 lbs per pet. There's a fee of THB 0 per pet, per stay. Service animals are exempt from fees.

How much is parking at W Koh Samui?

Self parking and valet parking are free at this property.

What time is check-in at W Koh Samui?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at W Koh Samui?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does W Koh Samui provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of THB 1800 per vehicle applies.

Where is W Koh Samui located?

Nestled on the beach, this Koh Samui resort is within 3 mi (5 km) of Bo Phut Beach and Fisherman's Village. Pralan Ferry Pier and Big Buddha Temple are also within 6 mi (10 km).

W Koh Samui Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 113 out of 163 reviews
Rating 8 - Good. 35 out of 163 reviews
Rating 6 - Okay. 8 out of 163 reviews
Rating 4 - Poor. 5 out of 163 reviews
Rating 2 - Terrible. 2 out of 163 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Talal Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room .. staff very hulful good beach alot of brogram they do during may stay .. iwill go back for sure and they are very generous ..
Stayed 5 nights in Apr 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch service as always with W hotels. The facility is beautiful, super comfortable and upscale vibe. Very chill, as reflective of koh samui.
Stayed 2 nights in Mar 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and staff very attentive.
Stayed 4 nights in May 2024

10/10 Excellent

Elena

Liked: Cleanliness, staff & service
Spectacular views, amazing service, beautiful rooms and delicious breakfast!
Stayed 1 night in Jul 2022

10/10 Excellent

Helen

Liked: Amenities
Staff was incredibly helpful and friendly! One of the best resort stays I have ever had. Thank you Manager Alex and staff!
Stayed 15 nights in Apr 2024

2/10 Terrible

Daniel

Disliked: Staff & service, property conditions & facilities

Good location and sandy beach

W’s airport transfer sent us to a wrong hotel which wasted 45min of our valuable time. Then we both got food poisoning at Nomu restaurant. We ended spent entire vacation in our room. This is a big disappointment as we looked forward to this Wedding Anniversary celebration. W Samui got a lot of work to do regarding the basic stuff like food and beverage and services.
Stayed 2 nights in Jan 2025

10/10 Excellent

Lianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their service is very good. The staff here are very friendly, especially the lobby manager Ammie. She is very nice and gives me the feeling that if I come to this city again, I will choose this hotel again.
Stayed 2 nights in May 2024

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, room comfort

5 days

Probably the best Thai food we have ever had in the upstairs restaurant. The breakfast buffet is only second to Mandarin Oriental. All in all this place is value for money.
Stayed 5 nights in Feb 2024

10/10 Excellent

Youngeun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my second time staying at W Koh Samui since my honeymoon 10 years back - this time, with my daughter as well. Staffs were super fantastic and supportive and overall quality of facilities was also great. I would absolutely stay again when I visit Koh Samui in near future. Highly recommended for family vacation, honeymoon or short getaway with your friends.
Stayed 4 nights in Apr 2023

10/10 Excellent

Hayati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic resort with a great beach

Stayed at this hotel for few nights as a family of 4 in 2 rooms and really enjoyed it. Each room has its own pool which is wonderful, the beach is very exclusive and you can watch the sunset with a cocktail in hand. Breakfast was superb and staff very friendly. Only issue we found was the limited choices of restaurant since they are a bit short staffed, and the only restaurant available for the evening was rather pricey, but on the flip side it “forced” us to explore restaurants outside the resort
Hotel bar
Private pool
Sunset on the beach
Stayed 5 nights in Jul 2022

10/10 Excellent

Hod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional service

We had a wonderful time although some days were rainy. Service was exceptional, the room was big and indulging, the gym was great, and we were happy that the hotel's chef accommodated our food requirements as vegans.
Stayed 6 nights in Dec 2022

8/10 Good

oron

Liked: Staff & service, amenities, property conditions & facilities
Need to do better work on cleaning the Villa
Stayed 3 nights in May 2024

2/10 Terrible

Reuven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel for my wife's birthday, we paid thousands of dollars in advance (~8K $), a week before our holiday we had a tragedy in our family ( my brother in law had passed away from a sudden illness ). I cancelled my vacation and ask the hotel to consider the family tragedy and refund my vacation or at least reschedule it. ooh ,they used very polite language but bluntly refused to give me any of my money back. So they might be a Fancey hotel but with zero compassion and all their fancy language is a façade to their greed.
Stayed 5 nights in Dec 2024

8/10 Good

Elizabeth P.

Liked: Staff & service, property conditions & facilities, room comfort

W not as wonderful

Great view of the beach, great BF selection and nice private pool villa. We had inclusive package of cocktails, spa, and float me up! However, was a bit disappointed with the reception as our hostess Ammie just left us at the hot not air conditioned lobby without giving us a word on how long we have to wait! She wasn’t informative about the hotel activities. We stayed at a jungle view villa:The tub tap water was yellow with sand, which wasn’t cleaned the next day! This is not acceptable for five star W resorts! This not our first W stay. Too bad for the little details not cared for~ .
Stayed 2 nights in Aug 2024

10/10 Excellent

Alexandra

Stayed 7 nights in Mar 2025

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

Ronen

Stayed 7 nights in Sep 2024

10/10 Excellent

Manabu

Liked: Cleanliness, staff & service, property conditions & facilities
244号室に6泊しました。部屋のプールからは海が見えてインフィニティエッジのプールと海が溶け込み最高にキレイでした。部屋のプールも大きく、ほとんどの時間を部屋で過ごしました。 特に良かったのはレストラン。朝ごはんはこれまで食べたどのブッフェより質も高く、メニューになくても作ってくれました。朝ごはんのブラッディーマリーは絶対飲むべきで。
Stayed 6 nights in Aug 2024

10/10 Excellent

heather

Stayed 4 nights in Apr 2024

8/10 Good

Miyoko

Liked: Staff & service, amenities, property conditions & facilities
ウエルカムスイーツがなかったのが残念でした。 早くお部屋に入れてくれたので、準備が出来なかったのかと思います。スタッフの皆さんとても親切でした。 ありがとうございました。
Stayed 4 nights in Mar 2024

8/10 Good

Kelly Ka Yan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

8/10 Good

Martin

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2023

4/10 Poor

lisa maree

Stayed 3 nights in Dec 2023

10/10 Excellent

Ran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023

10/10 Excellent

BAN KENG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023