Junior Technical Account Manager

Junior Technical Account Manager

eTribez is the global industry leader in digital audience engagement and TV production management technology within the entertainment sector. Our technology enables broadcasters and production companies to drive efficiency through our comprehensive suite of tools.

eTribez is growing the UK Account Management team by adding a Junior Technical Account Manager position. You will work closely with some of the biggest entertainment brands in the UK and across Europe. The position combines end-to-end client relationship management with project management, technical product configuration and support.

You'll enjoy working with people, be extremely organised and have excellent written and communication skills. At least a basic knowledge of XML and HTML is required and CSS is preferable. Above all, you must be highly motivated to learn and grow in a technical role.

The position is fast-paced and diverse, requires resourcefulness, independence and responsibility.

Responsibilities:

• End-to-end responsibility for client accounts, foster strong relationships to promote account growth, client satisfaction and retention
• Gather client requirements including understanding internal workflows
• Use internal tools to configure software products to meet client requirements including editing XML, HTML and CSS
• Develop and carry out training sessions both remotely and on-site
• Provide product level support throughout the project lifecycle

Requirements:

• 1 to 2 years previous experience in an Account Management role
• Excellent written and communication skills
• Strong service orientation, as well as customer facing skills
• Excellent organisational skills, ability to multitask, prioritise project and tasks
• An understanding of the client-server model, HTML and XML (CSS an advantage)
• Availability to support customers outside of formal office hours as needed
• Legal eligibility to work in the UK
• Available for international travel as required

Optional: basic knowledge of Data Protection, GDPR regulation and database concepts.

Advantage: can speak more than one language (not required)