2,369 total
We traveled to London for a week long trip and were recommended bubble to find care for the kids for an adult birthday evening. Was quick, easy and had many great providers. We had a great experience
Date of experience: 20 April 2024
Lots of choice / no issues with booking / easy to use application / great sitter
Date of experience: 20 April 2024
App was easy to use and message sitter. She was lovely and the kids seemed to enjoy their time. Reassuring to use an insured and referenced service.
Date of experience: 13 April 2024
Easy to use app. Dbs checked and experienced sitters. Affordable hourly rates and low fees. I was worried there might be some hidden fees but it was as they said.
Date of experience: 11 April 2024
Bubble agency have been excellent in their service. Lovely Valentina and her staff supported me whilst looking for work and always encouraged me and kept in great communication. I found a job through them that I'm very happy with and matched well!
Date of experience: 01 April 2024
Have no problems with the use of the app or parents but yes with the fees management
They take a 20%off from the total money you make on every single babysitting you do for the first time with a family
I worked 4,5h and earned/parent paid to the platform £72 the platform fee is a 20%!! So they get to keep £14,40 leaving me with 57,60
I’m sorry but I think it is a complete abuse towards us babysitters and hope they’re not doing same to parents they’re keeping nearly 1 h worked from the total unacceptable plus they advice you before splitting to the job to charge a reasonable price per hour but with this kind of fees is imposible and the only they’ll do with this is not getting very experienced people that will of course charge less
Date of experience: 11 April 2024
Reply from Bubble
Dear Celia. There are a few things we feel it important to clarify, in response to your review.
1. The platform fee on your first sit with a new family is 20%. After that, it is 3.5%. Bubble is a platform that is designed to work best and reward the exceptional sitters, building long-term relationships with the families who use our services. As opposed to sitters who typically use the platform to sit for a family just once and never again. This is reflected in our fee structure, which we feel strongly is more than fair and appropriate for the services we provide, which include helping sitters meet new families, customer support, insurance on every sit, secure payment and much more. Our fees, compared to other similar marketplace businesses are very low and we've worked hard to keep them as low for all our customers as best as we can. This is reflected in the fact that until our recent update, platform fees had not changed on the platform in six years.
2. The best sitters on Bubble are able to charge higher hourly rates on average. This is because of the way the platform is specifically designed to help them build their profiles and become more and more in demand. Parents value a sitter's experience and track record, and by and large are willing to pay more for it. It is entirely untrue to suggest that the way our platform is built results in the less experienced people getting more of the work - it is the opposite.
3. As has always been the case, sitters on Bubble are entirely free to set their own rates and to decide which jobs they do and do not want to take. We've built a service for sitters that gives them complete flexibility when it comes to which jobs they want to take and for what price. We are proud that Bubble is a platform where sitters earn more per hour than they do elsewhere.
4. There are thousands of incredible sitters on Bubble looking for more work and for the chance to meet new families whom they can build a long-term relationship with. They really value Bubble's role in helping them build their client-base, and boost their future earning potential. We are extremely committed to supporting these sitters, to invest in helping them earn as much as possible through the platform and continuing to provide an ever-improving service for them.
We were really sorry to read your feedback, although we value it of course and our team is on hand to discuss all of this in person with you if you so wish.
Sincerely,
Team Bubble
Very Good!!!
I experienced a small difficulty with my first booking and the team (Oleksandra) was lovely, sort it out straight away and make sure I was happy with the outcome.
Good prices to pick from, you get to see all the sitters profiles and also no hidden fees!!!! I signed up for the 6 months subscription straight away!!!
Date of experience: 01 April 2024
From registration to booking a sitter was so seamless. Support on reviewing sitter ratings was good in helping us decide on a sitter for our little one.
Date of experience: 06 April 2024
Great app, with many experienced nannies available at short notice. Never had a well reviewed nanny from Bubble that wasn't great. Once you get over the fact that you are booking a nanny over app, you will realize the reviews are so much better tham relying on an eg agency (which actually often do very limited referencing)
Date of experience: 10 March 2024
Have my doubts at the beginning using the app but I was so wrong!
Always professional people looking after my kids. The team behing bubble was always amzing too
Date of experience: 24 March 2024
Love Bubble for all my childcare needs. Whether I'm being organised and booking weeks in advance or panicing with a few hours notice Bubble have always helped. Reassured by the vetting, so I don't have to worry.
Date of experience: 16 March 2024
Allow me to illustrate:
Parents pay £19 per hour, and the sitter receives only £11.25. This arrangement is excessively onerous for both sitters and parents. Initially, Bubble employed a fair system, charging a 10% fee for the first sit and gradually reducing it thereafter. This provided a balanced approach, offering mediation between sitters and parents while ensuring security for both parties. However, the recent increase in fees from 10% to 25% represents a staggering 150% rise, which is unreasonable in any industry, but in the context of childcare, where families often struggle to afford such expenses, it is BRUTAL. At a time when many are grappling with financial challenges, Bubble's lack of support through exorbitant fees is disappointing. As a professional, I attempted to negotiate with them to establish a more reasonable fee structure but encountered poor service and ridiculous response times. I have decided to discontinue my association with Bubble and strongly advise others to explore alternative options. This is clearly a system that takes advantage of its users, imposing unfair and excessive fees without offering adequate benefits. And also exploiting vulnerabilities in the users. The platform prioritises its own gain over the well-being or fair treatment of those who use it.
Date of experience: 19 April 2024
Bubble is easy to use, it clearly shows the babysitters available, rating and experience. It was our first time using it and it was brilliant. Highly recommended!
Date of experience: 24 March 2024
This is our go-to booking arrangement for babysitters. Having moved to a new area far from family, it was important to us that we had reliable recommendations on local sitters. We didn't know anyone locally very well when we first needed a babysitter, so it was really reassuring that we could check previous parent feedback, qualifications, etc. Bubble also makes it so easy to book, pay, add expenses/tips that I much prefer it to booking personally and having to deal with cash.
We've used this for over a year now and will continue to do so
Date of experience: 12 February 2024
Reply from Bubble
Hi David, thanks for sharing your feedback and we are glad you had a great experience! We hope you continue to use us and have many more wonderful sits.
Bubble has definitely been a lifesaver for us.
We've ended up having a Bubble Plus plan and book regular sits with a wonderful lady who does so well with our little one.
It's easy to use the app, make bookings but also super simple to amend things which is important when plans change so much for us.
We initially had a bad experience with a sitter we booked on Bubble, but we were given a lot of support from their team (real human beings from the start not chatbots!) and it was resolved well.
I just wish I could opt out of marketing push notifications as they are a bit irritating, especially when I book so frequently, that I really don't need the extra nudge to book another sit.
Date of experience: 10 February 2024
I'm using the app for the last 2 years now. I can say that it changed my life and helped me to carry on as a single mum with twins.
I'm so grateful to this app and the lovely babysitters I met through it.
Date of experience: 01 April 2024
Our sitter Emily was excellent. Emily communicated well and put us at ease that all will be well. She managed to get our 8 month old back to sleep when he woke and kept me updated throughout the sit. Thank you Emily! We will book again!
Date of experience: 10 March 2024
The ease of using the application was easy, with a wide range of profiles and the services provided on it. It was easy to narrow my search and select the right potential candidate. I was Sceptic at first, but the candidate I chose given her detailed profile and the services on offer, I & my other half was made to feel at ease. You won't know until you don't try!
Date of experience: 29 January 2024
Reply from Bubble
Hi there, thank you so much for your feedback! It's amazing to hear that you had a good experience with Bubble!
Really positive first experience. However the £1.99 fee + 10% 'safety' fee on top was not made very clear at all until sit was booked. That's a small price to pay for peace of mind of course & our sitter was great with no problems whatsoever. But as some product feedback, it would feel a little bit more upfront to have this information stated against the hourly fee price e.g. £15.00 per hour + fees of X.
Date of experience: 17 February 2024
Reply from Bubble
Thanks so much for the feedback Aimee. We're delighted you had a great first experience. With regards to the info on pricing - we take your comments on board of course. We always want to be transparent, and we always do signpost our fees before someone confirms their sit, but we'll for sure review and make improvements where we can.
Hope to see you again soon!
Makes finding a babysitter easy. Small improvements in the functionality of the app would be great but all are very minor. Would highly recommend.
Date of experience: 05 March 2024
