► USA & Canada | 7-25 Business days

► Australia | 7-25 Business days

► Europe | 4-12 Business days

► Greece | 2-4 Business days

► Rest of World | 7-25 Business days

❉ All estimated shipping times are to be used as a guide only and commence from the date of dispatch.

❉ Any delay due to customs, weather or issues at the destination country are beyond my control.

❉ Please allow 1 to 2 business days (Mon-Fri- excluding holidays) for your order to ship. Remember that the order will ship only once the payment has cleared.

❉ Buyers are responsible for any custom charges or duties that may be incurred.

❉ All orders are shipped by Registered Mail which includes a tracking number.

❉ The destination country's National Post will handle delivery.

❉ We would hate to see your package end up in the wrong hands, so all orders require a signature upon delivery. If you are not present when your parcel is delivered, the mailman will leave a notice for you to pick up the package from your local post office or to reschedule your delivery.

❉ All orders will be shipped to the shipping address provided through your Etsy order. Please make sure this address is correct before checkout. It is the buyer's responsibility to ensure that all shipping information is correct prior to purchase. I am not responsible for packages shipped to the incorrect address.

We love our products and we hope you do too! If you are not completely satisfied, please contact me within 14 days of receiving the item that you wish to return.

❉ All items must be returned in new, unworn condition in the original packaging, otherwise it will not be accepted and will be sent back to you.

❉ In order to return an item, you must ship the package back to me at your expense.

❉ Upon approval of the return, a refund will be issued EXCLUDING shipping costs or any fees such as custom duties or VAT.

❉ Please note that all earrings are non-exchangeable, for hygiene reasons.

If your package hasn't arrived within a month, please contact me right away and I will do my best to help locate the package.

If it has been lost due to an incorrect address, the parcel will be returned to our facilities within 2-3 weeks and we will need to charge the shipping rate to re-ship the package.

If your address is correct and your package was scanned as delivered but you haven't received it, it could be left with a neighbour or it could be at your local post office. Check with your local post office and mailman, in many instances they will locate it for you.

❉ Please note that we can't be held responsible for any lost or wrongly delivered packages that have been scanned as 'Delivered' by the Registered Postal Service.

► We accept Paypal, Debit and Credit Cards, and Etsy gift cards.

Etsy handles all payment transactions. We don't see your billing information as it is secured with Etsy.


CANCELLATIONS / MODIFICATIONS

Should you wish to modify or cancel your order, please contact me right away. We pack and ship orders quickly so that you can receive your jewelry in a jiffy. Orders that have already been shipped cannot be cancelled or modified.

All our jewelry is crafted using 18k gold plating over solid .925 sterling silver, which we then finish with a protective clear coating to prolong its shine and lustre. We only work with high quality nickel-free and hypoallergenic materials.

All jewelry, except solid gold items, can and will most likely tarnish over time. Here are some care tips to prolong the shine and lustre of your jewelry and keep it looking its best:

❉ Avoid wearing jewelry when showering, swimming, going to bed and exercising.
❉ Keep jewelry dry and away from lotions, makeup, perfumes, and any other harsh, low pH chemicals such as chlorine, cleaning agents and silver polish.
❉ After wear, gently wipe jewelry with a soft, dry cloth to remove natural body oils and any residue.
❉ Store your jewelry in its original box or in a ziploc bag to keep out the air that causes oxidation.

❉ All jewelry is carefully packed and sent out beautifully packaged in our signature Emery Studio boxes.

❉ To reduce waste, I often put an order with multiple pieces in one or two gift boxes. If you would like your order to be boxed separately or if only part of your order is intended as a gift, please leave a note at checkout and I’ll be happy to box separately.

We want you to love your new jewelry and we take customer service very seriously! If you have any concerns or questions about my jewelry, please contact me and I'll always do my best to help out!

Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials.

My shop is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE4983460432278. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.

As consumer please ensure that all received packaging is separated, reused and/or disposed of in the right recycling containers, at home or locally.