CLOSEOUT! Big Ball Multi-Floor Pro Canister, Created for Macy's
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Product Details
Web ID: 60398673 years ago
Meh
I’ve had this three years, and need to replace it. I probably will not replace with a Dyson. Parts have fallen off (!!) and I agree, you can’t get replacement parts (like the roller), or at least I can’t clearly find them on the Dyson site.
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4 years ago
No replacement parts
After two years no replacement parts. Poor product and expensive.
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4 years ago
Poor performance
I've had this vacuum for 2 years now and there is a problem with the suction. When you pull the wand toward yourself the wand parts pull apart slightly and cause an excruciating whistling noise. Sent in to Dyson for repairs but I'm pretty sure they did nothing to fix it as it was sent back the day after they received it - still whistles horribly. Also has trouble picking up crumbs on hardwood floors - unless you put the vacuum right on top of the crumb, the brush just flings them elsewhere across the floor. A disappointment.
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Response from DysonProductExpert
DysonProductExpert4 years ago
Hello Sarah, this is Kelly with Dyson. We're sorry to hear that you've encountered a suction issue with your Dyson Big Ball Multi-Floor Pro canister. We're disappointed as well, to hear that your machine was sent in for service and you're still having issues. We'd value the opportunity to learn more about your experience with your Dyson, and to provide you with support. Please feel free to contact us directly at askdysonUS@dyson.com. It will be our pleasure to provide support once we have received your correspondence.
Best wishes,
Kelly
Dyson Customer Support
5 years ago
wonderful product
Such an amazing vacuum Easy to clean any floor, so light and convenience and very powerful.
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5 years ago
eee
lightweight good suction better for floors overpriced
Recommends this product
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Response from DysonProductExpert
DysonProductExpert5 years ago
Hi Marsha, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Big Ball Multi-Floor Pro Canister. We would value the opportunity to ensure that your vacuum is performing as designed, or address any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
5 years ago
Waste of money buy a shark!!
Waste of money buy a Hoover or a shark!! Doesn't suck up any dirt. Falls on its side while vacuuming.
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Response from DysonProductExpert
DysonProductExpert5 years ago
Hello Lynda, this is Kelly with Dyson. We're sorry to learn that you're not having a 5-star experience with your Dyson Big Ball Multi-Floor Pro Canister. We would value the opportunity to ensure that your vacuum is performing as designed, or address any questions or concerns you may have. Please feel free to email askdysonUS@dyson.com we are happy to provide you with support.
Best wishes,
Kelly
Dyson Customer Support
5 years ago
Great little vacuum!
I love the versatility of a canister vacuum. Our old Kenmore died and we got this for almost $100 less than a new Kenmore. Have had a Dyson upright for years and love the bagless feature and good suction. This is a cute vacuum. Wish there was a power button on the handle rather than the body but small issue. Lots of attachments and a nice long, flexible hose.
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5 years ago
Great vaccum!
I love the power of this vacuum! It is easy to dump and has NO BAGS! I live it!
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