Add Accidental Damage Coverage

COVERAGE DETAILS

• Protection against accidental drops, liquid spills, breakage and other normal wear and tear.

• Collisions that occur during proper device use.

• Electrical power surges.

• Damage due to either mechanical or electrical breakdowns, including defects in materials, design, and hardware, once the manufacturer’s warranty expires.

• All shipping costs associated with approved claims are covered by Mulberry.

PROGRAM OVERVIEW

• Coverage across all 50 States

• Accidental coverage begins day 1 of delivery.

• Replacement guarantee if the product requires more than three repairs of the same kind.

• If you would like to gift the coverage to another person, simply email Mulberry at support@getmulberry.com from the email address you purchased the warranty with

• No deductibles or hidden fees.

• Receipt-less claims process.

• 24/7 customer support.

HOW CLAIMS WORK

• You can file a claim by going to getmulberry.com/login and by logging into your Mulberry portal. Or you can simply contact the Mulberry customer support team 24/7 via support@getmulberry.com or call 917-994-6394.

• No deductible is charged to the consumer to resolve a claim.

• If there is no repair solution, a replacement is purchased from the retailer up to the cash price of the product.

• If your watch is under $300, it will be replaced. If your watch is $300+, it will be repaired (if damage is beyond repair, Mulberry will replace your watch or will reimburse you for your watch).

• Claims are usually resolved within 7-14 business days and must be filed within 30 days of the incident.

• Mulberry provides a quick, online claims process and does not require a receipt or deductible to file a claim.

Learn more: https://intercom.help/mulberry