Returns
We want you to be completely satisfied with your recent purchase. So, if something isn't quite right, we are happy to offer a refund or credit within 14 days from delivery.
- Click on Make a Return below to request your return.
- Select the items that you would like to return.
- Clarify whether you would like your return processed to the original payment method* or issued a store credit.
- Return shipping is charged at a flat rate of $9.95, which will be deducted from your refund amount automatically.
- Once confirmed you will receive an email with your pre-paid shipping label, alternatively you can download it from the return confirmation page.
- Package your items, print your label to attach to your package and simply drop off at your nearest post office.
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Once received, your refund will be processed within 3 business days. Please allow extra time during sale/peak periods.
- Full priced items including items on temporary promotion/purchased with a discount can be returned for a refund or credit note for any reason. Sale items can be returned for SHEIKE Store Credit only.
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Customers making international returns are to cover the full cost of the return postage fee.
*If your original payment method included the use of a gift card or credit this will be returned as the original payment in the form of a store credit. All other payment methods will be fully refunded if eligible. Please refer to our returns policy for more information.