Device payment agreement FAQs

To buy a device with device payments you must agree to both the:

• Device payment installment agreement.
• Verizon Customer Agreement and other important terms for your data, text and calling plan.

Your account is assigned 2 finance limits that are based on your credit history:

• A total account finance limit
• A device finance limit

During the device payment set up, you'll see the "device finance limit" displayed with a dollar amount. This is the maximum amount you can finance with device payments.

Each line on your account has the same device finance limit that can be used until you reach your total account finance limit.

If you choose a device that costs more than the device finance limit, you pay the difference at the time of purchase.

If you agreed to the Backup Payment Agreement when you placed your order, that means we stored your credit/debit card information and can use the information for any full or partial balance due if your account enters Final Bill Default.

This encrypted information is:

• Stored separately from your Auto Pay and stored payment methods
• Can't be deleted or modified
• Is not accessible or viewable by Verizon Customer Service representatives

No. The only exceptions to making additional payments are:

• To pay off your device. You can pay off your entire device payment agreement balance at any time.*
• If you have an eligible Apple device, you can make the required payment to complete your early upgrade.
• If you're on a device payment agreement established before 5/31/15 (formerly called Edge Up), you can make the required payment to complete your upgrade.

Learn about Unlimited Ultimate. Includes access to our best phone deals, guaranteed**. After you switch or pay off your device you have access to our best device deals every 36 months or when your device is paid off, as long as you have Unlimited Ultimate.

Learn more about the Ultimate Phone Upgrade and Unlimited Ultimate.

*If it's within the device's 30-day return and exchange period then you can only pay off the device in a Verizon retail store.
**Your line must stay on Unlimited Ultimate for a full 36 months to get the best promotional discounts. If you change to any other plan you lose the rest of the promotional value.

To see your remaining device payment balance sign in to My Verizon to view your Device Overview page. Select Manage to view the remaining balance for that device.

You can pay off your device payment agreement any of these ways:

• Sign in to My Verizon to view your Device Overview page. Select Manage to pay off the balance for that device.
• At a Verizon store.

Note:

• When you pay off your device, any monthly promotional credits you get for that device will stop.
• If it's still within the device's 30-day return and exchange period, then you can only pay off the device in a Verizon store.

If your device is lost, stolen or damaged, you're still responsible for your monthly device payments until the agreement is paid in full.

• If you have device protection on your device, you can file a claim with Asurion for a replacement device and continue with your monthly payment.
• If the device has a defect and isn't physically damaged, it may be covered by manufacturer's warranty. Use our Troubleshooting Assistant to assess your issue.
• You can pay off the remaining balance and then buy a new device on the device payment program.

You can pay off a device that has suspended service the same way you pay off any device that has a device payment balance.

Yes. If you voluntarily suspend service to your device (with or without billing), you still receive a monthly statement with your device payment charges. The charges are due according to the payment schedule on your device payment agreement.

If your line is suspended under our Military Service Policy, you won't be billed device payments during the military suspension (limit for military suspend is 3 years and 90 days) and your payments resume when you return from military service.

When you pay off your device:

• You continue paying your monthly costs for your talk, text and data plan, but you no longer have a device payment charge on your monthly bill.
• Any monthly promotional credits you’re getting will stop.
• The paid-off device is eligible to be upgraded to a new device.

Yes. You'll receive the value for the trade, and you can use the balance toward the purchase of your new device, to purchase accessories, or to pay your Verizon wireless bill. However, you can't use the trade-in value to reduce the retail price of the new device.

Lines with an active device payment agreement on the MORE Everything Plan* get a credit on monthly access charges:

• Active smartphone lines on MORE Everything Plans up to 4 GB, your monthly access charge is $25. However, it will show up on your bill as a $40 charge with an offsetting $15 credit.
• Active smartphone lines using device payments on MORE Everything Plans 6 GB and higher, your monthly access charge is $15. However, it will show up on your bill as a $40 charge with an offsetting $25 credit.
• Active basic phone lines using device payments on the MORE Everything Plan, your monthly access charge is $20. However, it will show up on your bill as a $30 charge with an offsetting $10 credit.

*The MORE Everything plan can no longer be added to accounts.

Your first bill after signing up for the device payment program might be higher than you expect because it could be prorated. For example, if you changed your plan when you upgraded, you may have plan charges and credits that went into effect the day you upgraded.

Learn more with our Verizon mobile bill statement FAQs.

Normally, your bill shows:

• Your prior installment payment
• The next installment charge
  
  Note: If you're on The MORE Everything Plan® on an active device payment agreement, you'll also see a monthly access offset credit for each qualifying smartphone or basic phone line.

You can find your device payment plan charge, balance remaining (and credits, if any) in the Bill details about your device:

• Device payment plan details appear on the View by line and the View by plans & devices page.

Your remaining balance may be billed to you for any of these reasons:

• You disconnected the line of service associated with the device payment agreement.
• The device purchased under your device payment agreement was never active on a line of service.
• You did an early upgrade and didn’t return your smartphone. To learn more visit our Verizon early upgrade for smartphones FAQs.

You can upgrade if you bought your device with device payments and any of these applies:

• You paid off 100% of your device payment agreement.
• You do an early upgrade. (Learn more about the Verizon early upgrade for smartphones FAQs.)
• You do an early device upgrade (this is only for customers with device payment agreements prior to 5/31/15 [the former Edge Up program]).
• You bought your device at a discount for signing a 2-year contract and that contract ended.

Visit our Upgrade your Verizon mobile device FAQs to learn more.

When you do an early upgrade, the smartphone you’re returning to us must be in good working condition and must meet these requirements or it will be rejected and sent back to you:

• Has a functioning battery
• Can power on and off
• Has an intact, functioning LCD screen and glass with no cracks or breaks
• Device and charging port must be intact (not broken or charging port missing)
• Device and connecting ports must be free of visible corrosion and water damage
• Must be "unlocked", meaning you disabled/turned off all password-protected security features (i.e., Find My iPhone or Kill Switch)

For early upgrades the smartphone you return to us must also be 1 of these:

• The same smartphone purchased on your original device payment Agreement
• A Verizon-issued Certified Like-New Replacement
• A replacement smartphone provided pursuant to a Verizon-approved device protection option (Verizon, Apple or a Verizon-Approved Retailer).

You'll receive a protective envelope to return your device. Place your device in the envelope and place the envelope in the box your new device was shipped in. Then, peel and stick the return label provided on the outside of the box you. Keep the tracking number for your records.

After packing your device in the shipping material, bring your package to the carrier listed on the shipping label or contact them for pickup.

When you do an early device upgrade online, we’ll send you the new device along with a shipping label for the old device.

If you need another return shipping label, you can print a new one from your order history within My Verizon.

Learn more on our Return / Exchange Procedures page. Or click the Chat with us button at the bottom right of this page to request a label from a Customer Service representative.

If you don't return your device when doing an early upgrade, the remaining balance of your original device payment agreement will be due on your next bill.

Your device may have been sent back to you for any of these reasons:

• Not in good working condition
• Received too late
• Incorrect device

We include an explanation with every returned device.