Return or Exchange
Returning or exchanging a gift? Please select the purchase method from above.
Return Policy Quick Facts
- Free Returns and Exchanges
- In store, or
- Using a prepaid return shipping label or third-party drop-off QR code (online purchases only)
- 30 Days to Return or Exchange
- From delivery date for online purchases, or
- Purchase date for store purchases.
Full details can be found on our Return Policy FAQ page.
Items purchased through a 3rd Party Seller needs to return through the 3rd Party seller. Select the Online Purchase Channel for more details.
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(866) 367-1758