👩‍🎓 ----- ITEM DESCRIPTION ----- 👩‍🎓
🎓 A perfect gift for HER to commemorate HER GRADUATION, whether it's high school, college, grad school.
🎓 Check out my other designs/listings for GRADUATION MUGS under the "MUG - Graduation/Career" section

👩‍🎓 ----- PERSONALIZATION INSTRUCTION ----- 👩‍🎓
🎓 On the FRONT, please provide:
- Hairstyle #
- Personalized Name
🎓 On the BACK, please provide:
- The Graduation Year
- The default graduation year is 2022 IF NO YEAR IS PROVIDED.
- OPTIONAL: There is an extra charge if you want to add a SCHOOL NAME or LOGO. Please contact me for more information.
🎓 The color of the cap and gown of this listing is BLACK ONLY. Please check out my other listings for other cap and gown colors.

👩‍🎓 ----- CUSTOMIZE PERSONALIZATION ----- 👩‍🎓
🎓 You can also request Customize Personalization. Please contact me directly with your request or questions.
🎓 There is no extra charge for SIMPLE CUSTOMIZATION. For COMPLEX CUSTOMIZATION, there will be an extra charge.

👩‍🎓 ----- ABOUT OUR MUGS ----- 👩‍🎓
🎓 All our mugs are handmade with love and pack with care.
🎓 High quality and 100% ceramic mug
🎓 Dishwasher and microwave safe
🎓 Image is professionally printed to ensure vibrant color and detail. Actual image printed on the mug may look slightly different from the sample pictures.
🎓 Image is printed on BOTH sides of the mug, and it will NEVER FADE through time.

👩‍🎓 ----- SHIPPING TIME ----- 👩‍🎓
🎓 All mug orders will be shipped under PRIORITY MAIL.
🎓 USPS Priority Mail – estimate to arrive within 1 – 3 business days, depending on shipping location AND barring any unexpected delay during transit
🎓 USPS Priority Mail Express – estimate to arrive within 1 – 2 business days, depending on shipping location AND barring any unexpected delay during transit

🔷----- GENERAL POLICY -----🔷
P1 – PERSONALIZED INFORMATION
💥 We do not disclose your personalized information that you provided in your order without prior approval.

P2 – NO RETURN/EXCHANGE
💥 We do not accept any return/exchange for customized/personalized orders because all items are made to order.

P3 – ORDERS CANCELLATION
💥 Please contact us within 24 hours if you want to cancel your order. It is very possible that your order is already processed after 24 hours. Therefore, we cannot accept cancellation request once the order is processed.

P4 – ERRORS ON ORDER
💥 Customers' satisfaction is very important to us. Therefore, if there is an error or mistake on your order, please contact us right away with an attached photo of the incorrect item. We will resolve the issue for you as quickly as possible.

P5 – DAMAGED ITEMS DURING SHIPPING
💥 For orders that arrive damaged or broken (usually mug), it is technically the responsibility of the carrier, and we usually use USPS as our carrier. Since each Priority Mail shipping label includes a warranty, you can and should file a claim with USPS to be reimbursed for the damaged item. We will provide you with any information that you need if you decide to file a claim.
💥 We are not able to file a claim because USPS will request to inspect the actual damaged item and packaging materials, which are in your possession.
💥 If you want us to re-do the item, we ask that you are responsible to pay for the shipping fee to re-ship. We will re-do the item with no additional charge.

P6 – TRACKING STATUS SHOWS “DELIVERED” BUT YOU NEVER RECEIVE THE ITEM
💥 This issue is also the carrier’s responsibility. Several possible reasons for this issue are:
1. It is possible that the package is delivered to the wrong address (surrounding neighbors). You should check with the surrounding neighbors to see if they receive your package.
2. Someone else in the family picked up the package, but forgot to let you know.
3. USPS updates the tracking status incorrectly. This means that the package is still on its way, but they incorrectly update it which shows it’s “delivered.” For this scenario, the package will eventually arrive.
💥 Please visit the local post office to bring this issue to them first before you contact us.
💥 To resolve this issue, we will re-do and re-ship the item without any charge. However, like the P5 policy, we ask that you are responsible to pay for the shipping fee again.

P7 – DELAYED ORDERS / LATE DELIVERY / ITEMS STUCK IN TRANSIT
💥 If we delay your order causing it to arrive later than the projected shipping date, we apologize and would like to work with you to resolve the issue.
💥 If the item comes late due to the delay with USPS, or if it is “stuck in transit” for a long time, this is technically the responsibility of USPS. You can and should file a claim for lost package if the item is shipped as priority mail.
💥 To resolve this matter, we can re-do the item with no extra charge. However, like P5 and P6 policy, we ask that you are responsible to pay for the shipping fee to re-ship.