Return policy

We’ve made returning easy!

• We accept returns of all items within 15 days of receival with the right to full refund. We charge a return fee that will be deducted from your refund. See the cost for your country here.
• A condition for a full refund of your return is that the goods are returned in the same condition as when you received the order. If the item has been used (other than to test the it), damaged, washed, altered or missing tags/labels, we are entitled by law to charge you a fee for the depreciation of the item.
• Due to health and hygiene reasons, sealed cosmetics and hygiene products are covered by the right of return only when the seal is fully intact. Underwear and swimwear should have hygiene stickers remaining.
• You are always entitled to one prepaid return label per order, that shall be used to return it. Always save the return receipt or other proof of return from the carrier. If you need to make a second return, please contact our customer service.
• NA-KD reserves the right to reject the returns that are sent after the allowed return window of 15 days and/or otherwise outside of the Return policy. In case of declined return, we may send the items back to your main delivery address on your expense to cover the delivery costs.
• If you want to return an order, please register your climate compensated return via na-kd.com/returns. You will be provided with return instructions after registering.
  
• We aim to process your return and issue a refund within 14-21 days.
• Refunds will be issued via the original method of payment.
• If you would like to change your item for a different color or size, please return your unwanted item and place a new order. You can read more in our FAQs here.
• All items will be reviewed individually upon return. If we receive a returned item in an unsuitable condition we reserve the right to decline a refund and in case of non-compliance with this Return policy, you risk being suspended as per our Fair Use Policy.
• We are not responsible for items that are returned to us by mistake.
  
• If the goods are damaged or faulty when delivered, always contact Customer Care. From there, you will be instructed to return the goods for a full refund.
• Please see all FAQs about returns & refunds here.