Please refer to your order confirmation for an estimated ship date.

First, please refer to your shipping confirmation email for tracking information. For registered Etsy users, you can also log into Etsy to view for your tracking number.

Orders shipped via the United States Postal Service (USPS) can be tracked at USPS.com. We highly recommend signing up for tracking alerts for the most update to date tracking information directly from the shipping provider.

Orders shipped via United Postal Service (UPS) can be tracked at UPS.com. We highly recommend signing up for tracking alerts for the most update to date tracking.

Regretfully, we are NOT able to accommodate address changes or add/change the candle(s) in an existing order. We must cancel your order and you must place a new order. Please note, we cannot guarantee the availability of your candle(s) once an order is cancelled. Order cancellations must be requested within 1 hour of order confirmation.

We are not able to accommodate expedited processing or expedited shipping at this time. If you need a gift asap, we recommend purchasing an Etsy gift card or visiting scriptedfragrance.com to purchase gift cards that are emailed directly to the recipient upon purchase.

To be the first to find out about restocked candles, please sign up for our ‘Out of Stock’ notifications on Etsy or ScritpedFragrance.com

No, we are not able to create custom candles or offer personalization at this time.

At Scripted Fragrance, we’re privy to the same information that is shown by USPS.com and UPS.com once a package is in their possession. It’s not uncommon for packages to have extended transit times and take ‘detours’ during the busy holidays season. We appreciate your patience and understanding as we’re at the mercy of our shippers just like you. Please understand, we do not send replacement candles for orders that are in ‘transit’ or shown as ‘delivered’.

After an order is placed, we are not able to add or change the contents of the order. We must cancel your order if you need to update the order. Please note, we cannot guarantee the availability of your candle(s) once an order is cancelled. Order cancellations must be requested within 1 hour of order confirmation.

After an order is placed, we are not able to add or update a gift message. Please make sure to include your name with gift messages.