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How do I return an item? To Begin a Return Please CLICK HERE Visit Our Returns Portal At NeeSee’s Dresses, our biggest goal is to well serve our fabulously loyal customers. If you're not completely satisfied with your order, we will do everything we can to try and make it better! Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, please contact our customer service team within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact our customer service team as soon as possible so we can get that mishap sorted out for you! Here is an easy over view of the rules and procedures for returns: · Items can be returned for store credit only, issued in the form of a gift card sent via email. We cannot issue refunds. · All returns must be received within 90 days* of the date that we ship out your order. · Anything purchased on our clearance page can be returned for store credit only. No exchanges on clearance items. · Returned items must remain un-washed, un-worn, and all tags must still be attached. · Items returned with make up or deodorant stains, pet hair, without tags attached, with any odors, smelling of cigarette smoke, or in any other condition other than new, will not be accepted. If we receive a return this way, you will be responsible for the shipping costs to get the item back to you. If the shipping isn't paid within 7 days we will donate the items to our local charity. · Shoes must be returned in their original shoe box and then enclosed in another box or poly mailer to return. Shoes returned without a box, or with the box being used as the mailer will be refused. No exceptions. · If you receive a free item as a part of a sale, it is a final sale item. It may only be exchanged for the exact same item (no exceptions) if it is still available. You will be responsible for $5.99 shipping to have the new size sent to you if only exchanging your free item. All free item exchanges must first be approved with Customer Service and are never guaranteed or promised. · You must include your original receipt with your order number on it. (It helps us out if you circle the item(s) you wish to return.) If you do not, we will not be held liable for your return if we are unable to locate who the items belong to. · Shipping is non-refundable, unless there was a mistake on our end. · Please allow our team 5-10 business days to process your return once it is received at our warehouse. If you believe you received any damaged or flawed items, claims must be emailed to us within 3 days of receipt to you. Please take a photo with your smartphone showing the flaw and the tag still attached to the item so we can authorize the return. Send all returns to: Neesee's Dresses 2536 Old Happy Jack Road Cheyenne, WY 82001 *Please allow 5-10 days for package transit. This will ensure that we receive your return within the 90 day window. Exchanges (updated 9.14.2013) EXCHANGES ON ITEMS PLACED DURING A SALE CAN BE FOR THE SAME ITEM ONLY IN A DIFFERENT SIZE. Shipping will be invoiced for any exchanges on sale items. FREE EXCHANGES are for any orders not placed during a sale: We have a limited number of each gorgeous style featured on the site and because of this, we can’t guarantee an exchange. We can only offer exchanges for the same item but in a different size, or for an item of the exact same price, or of lessor value. Please include a note with your return on what you would like to exchange for. If we are unable to fulfill your request due to an item being out of stock, we will email you a Gift Card instead. If the exchange request is available, we will email you a new tracking number for the replacement. Gift Cards (Store Credit) Here are a few things to remember about your store credit issued in the form of a gift card and sent via email. If we missed anything just send us an email at help@neeseesdresses.com · If you have your eye on that must-have new dress and it’s a little more than your gift card is worth, an additional form of payment will be required at checkout. Pssst… it’s totally worth it! · Gift cards never expire, but we doubt you’ll hold onto it for very long! · You must be logged in to redeem your Gift Card. If you do not have an account, please create one. Once you are logged in, you will be able to enter your Gift Card code on the second page of checkout. You will see the wording "Apply Gift Certificate" under the total amount of your order. Changing or Cancelling Your Order Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! We are always trying to process and ship your order in record time (usually within hours), as long as we are reached before you order dispatches we will do our best to make any necessary changes for you! Adding Items to an Order You Just Placed Have you ever had that moment when you’ve just submitted your order and you see a dress that makes your heart skip a beat? While we cannot add additional items to your order once it has been processed, due to credit card security purposes, go ahead and place another order. Email us with your second order number and we will do our best to ship them together, and refund any additional shipping charges incurred from the second order. |
