Microsoft Surface Duo 128GB (Unlocked) - Glacier

The Microsoft Surface Duo is a pleasant surprise for tech! If you have an Android phone, this phone makes you think you have a very high end device. It's familiar but new. It's a fantastic experience! It's a beautiful device and holding it in your hands is definitely something I'd recommend even if you're not looking to buy right away. This device is very innovative and is a game changer. It's not the Samsung Z Fold 2, it's two screens held together by a beautifully engineered hinge. The Surface Duo is awesome but it isn't perfect. Keep in mind that this is generation one of this product, bugs are apparent in the software but updates have and will be posted through it's life cycle. The camera is decent, not great. The speaker is mono, but doesn't sound bad (just leaves more to be desired). I bought the Duo and 3-4 weeks in... I'm pumped to be using it as my daily. It's been extremely cool to own. 4/5 stars.

I have been waiting for the Surface DUO to come out since Microsoft first teased it at one of their events. I was crushed when all of the early reviews said to avoid it. Luckily, I decided to see for myself it was as bad as they were reporting. To my surprise, it wasn't near as buggy as they described thanks to an update when you first boot up the phone. This device is by far the best hardware I have ever owned. It feels very premium and is light enough that I don't realize how long I've been holding it. And unlike the LG G8x, the second screen is very functional. It's wonderful being able to flick apps from one screen to another. And spanning a browser accross both screens is a great way to surf the web. Another cool feature is the ability to open two instances of the edge browser. Yup, you can view two websites at the same time. It's a real productivity machine if that's what you are looking for. In all fairness to the early reviews, they are correct when they describe the camera. To me, it's like shooting photos with my Surface Pro. The photo is usable, just not as good as some of the Samsung phones. But for me, my phone is not my go to camera. And it's unknown if Microsoft and Google will be able to fix the issues with the phone with a software update. That would be another pleasant surprise if they do. The duel screens and the rest of the hardware more than make up for any limitations of the camera. Also, it's not as big/wide as reviewers suggest. Yes, it's wider than other phones but I like the extra real-estate. And it fits comfortably in my pocket. I have no regret with this purchase or any other Surface device I have purchased in the past.

This Is The Form Factory To Die For. No Foldable Is Better Than The Surface Duo. With That Said. If Your Looking To Multitask This Is It. However, Android Is The Duo Edged Sword. Play Store Has Apps Which Means Default Apps From Microsoft And Google Are There. Two Browsers, Two Calendars, And So Forth. Those Duplicated Apps Take Up Memory. So This Is The Traditional AOSP Problems All OEM Haves. It’s Really Love Hate Relationship, Xbox/Gamepass, Office 365, Microsoft Teams, Are All Great If You Pay For The Services. Insurance Is $200 Via Microsoft Unless You Go With T-Mobile BYOD Insurance At $18/mo. But My Honest Belief Is This Is A Form Factory, Product Line, Brand And Item I MUST Have. The Camera Isn’t That Bad Either, Adjust To HDR And Enjoy. Last But Not Least, If You Used A Motorola Two Way Pager, P935, T900 Or Accompli 009 Nothing Beats A Full Keyboard/Gamepad On Your Second Screen. A Large Bright Touch Screen Keyboard Is Truly Great For Input. Use Widgets, Enlarge The Font And Indulge.

Nice size phone better then a iPhone or any phone Two screen You can do 2 or more things at one time Watch movies without holding it Good for being on the phone and taking notes Or taking a class and taking notes If you want to spend alot on a phone I would advise you to get this one You would be so happy

I ended up pre-ordering this directly through Microsoft. I must say after about 12 hours of heavy usage (and getting through a couple early software bugs) that the Surface Duo is something I just can't put down! I'll start off the bat and say that initially, the phone was very buggy however one firmware update, play store updates, and a device restart later the Surface Duo pretty much behaved as it should of out of the box! There are the occasional quirks with gesture navigation that come up I'm assuming due to the two screen and it not being baked into Android 10 (support will be better with Android 11) - however, those are infrequent and not that much of a detriment. My overall impressions are that Microsoft has nailed the hardware design out of the park - the hinge is so satisfying and it really is a joy to hold and use. The software side definitely needs some bug fixing and improvements but as it is right now it's perfectly fine and usable (after doing all those initial updates) - once you start using two screens - especially the way Microsoft has implemented it - it is really hard to go back to a single screen device. Chrome got an update so it stops flickering on the Duo - however, I ended up migrating my Chrome Profile on my desktop into Edge and started using that on the Duo with Edge sync enabled. Edge has better optimization in span mode (display across both screens) so I started to use that - and it's basically Chrome. You do need to start getting accustomed to new workflows with the screen environment. For example, you can open two separate instances of Edge which is nice as well, and have one opened on each screen with its own set of tabs. Recent apps will show the recent apps open on that screen. You can have OneNote open on one screen while watching a Youtube video on another and take notes with a Surface Pen. Some people do complain about the bezels but these help for the gesture controls and holding the device - while using the device you don't really notice it once you are immersed. Overall I will say the Pros of this device outweigh the Cons. Pros : - Two Screens! - That Hinge! Different Postures - Compose Mode! - Multitasking ease - two apps at once - Battery life is optimized and lasts a full day. - 3 years of updates guaranteed from Microsoft Negatives : - Price is high - I feel if this was priced around $999 at the time of release it would be a better buy - however, if you have a trade-in take advantage of trade-in bonuses (I did)! - Software is still a little buggy and needs patching - mainly in gestures and device rotation - doesn't occur all the time so its not that bad, but when it happens it can be annoying to many users - The camera is average. Not bad. Not great. The software could improve it. Low light photos = not happening :) Also the camera app needs fixing on the rotate feature - it works most times but others it doesn't. - Lack of modern flagship features - but not sure this matters much to most users looking at this device - NFC, Wireless Charging, 5G, etc,. Tip for any prospective buyers: check the r/surfaceduo/ reddit for lots of tips and tricks and help from other Surface Duo users. Enjoy!

To say I’m disappointed is an understatement, not just from device issues but with Microsoft customer service. I picked up the Duo on launch day after preordering it a week prior (even though I was told to hold off for the second gen by a Microsoft employee). The first 48 hours were great, in fact I loved using it but that’s when the problems started, as time went on the right side screen progressively heated up worse and worse. The software was fully updated, no hidden running apps in the background or anything like that (major Note 7 flashbacks). At one point it got so hot when I picked it up, it burned my fingers causing me to drop it back on the desk causing the back to crack, of course hitting a spot that the bumper doesn’t cover. Being dropped less than an inch.... cracking the Gorilla glass is also a major concern..... no this is not the end of the story. I reached out to Microsoft this past Monday and I will say that the rep I spoke to that day really made me feel something would actually be taken care off and well I was wrong. I was told the he would personally reach out to me no later than 24hours... well 48 hour later still no call. I called back and re-explained the situation told not to worry they will get this figured out for me and would call me back in 30 mins. Two hours later still no call, I reached out again, the automated system said the wait time would be 5-10min but could choose to leave my number and they would call me once my spot came up in cue, so I chose to do so. 45 minutes later still no call, so I decided to call back and just wait instead since the estimated wait time was still 5 to 10 minutes. After being on hold for another hour I hung up (this was around 7pm). Then to top it off I received a call back at 11pm from a computer saying that Microsoft apologized that they could not get to my call and to try again tomorrow. Which brings us to today. I called again spoke to a representative that I had to re-explain the issues, told the same old we will get back to you reassurance... sad thing is I still want the device as I truly liked it but this whole experience has soured Microsoft in my eyes. Save the head ache for yourself. If you have the funds you may want to look elsewhere for a foldable. I am still hoping that Microsoft will make this right but that faith is slowly fading

Love it, best phone I've ever had. Move over iPhone.

I am on my third Duo phone in 2 months. Got the new one on June 2 and wanted to trade it in still factory sealed. Best Buy won't even accept it for trade-in. The screen begins to flash green after a couple of weeks. So I'm back to my old phone and stuck with a factory sealed $1000 paperweight. I'm very confident Best Buy isn't accepting them for trade-in because of that defect. I'd avoid at all costs.