Support

You will receive an email confirmation once your order has been successfully placed with your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are in route to you.

Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. If you have any questions or concerns, please reach out to orders@thebloomi.com.

We currently ship within the U.S. (including Alaska, Hawaii, Puerto Rico and U.S. Territories) as well as Canada. We are unable to ship to PO Boxes/APO/FPO addresses.

Please note that for Canadian orders, shipping can be delayed due to local customs which is out of our control.

We offer standard U.S. shipping (3-5 business days) and expedited U.S. shipping (1 business day). Orders over $25 qualify for free standard shipping. Please allow 1-2 days to process your order unless otherwise stated.

Cost of orders to Canada will be calculated at checkout. Please note that we are not responsible for any customs or import fees.

Sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to the shipping destination and itemized on the Order Summary page.

Due to health precautions, we are unable to process returns on products and devices. However, if you have any issues with your product, please reach out to us within 14 days of delivery and we'll provide a replacement or refund when a replacement is not possible.

You can begin this process by emailing orders@thebloomi.com with your order number, and specify which item(s) you are unsatisfied with. Once your email is received, our customer support team will follow up promptly.

We offer 10% off your first order when you sign up to receive our intimacy tips via email. We also occasionally offer other discounts.

Unless otherwise stated, discount and offer codes are for one-time use and can not be combined.

You can find detailed information about the Bloomi collection in our product guides.

For curated brands or additional questions, reach us at info@thebloomi.com.