FAQs

We’re an online florist, with HQs located in Sydney (Alexandria), Melbourne (Moorabbin), Brisbane (Moorooka), Adelaide (Daw Park) and Perth (Welshpool). All of our orders are sent from these locations and we don’t have a physical shop front to pick up orders, sorry!

We offer same-day delivery to the follow locations:

• Sydney, Central Coast + Wollongong
• Melbourne, Geelong + Mornington Peninsula
• Brisbane + Gold Coast
• Adelaide
• Perth + Fremantle

For all other locations (national next day delivery), your order will be sent from the closest HQ to your order, so if you order for regional NSW it will be delivered from our LVLY Sydney HQ.

We provide a same-day flower & gift delivery service, 7-days a week across Melbourne, Geelong, Mornington Peninsula, Sydney, Central Coast, Wollongong, Brisbane, Gold Coast, Perth and Fremantle. We service Adelaide with same-day delivery Mon - Sat.

We provide a 1-4 day delivery service for all other locations (depending on demand on our third party courier partner). Please check out the list of suburbsthat we currently deliver to. If you would like to arrange a delivery to a suburb that isn’t included on the list below please contact our Customer Care team and we will provide a custom quote for you.

We’re unable to send our trademark flowers to TAS due to plant & soil quarantine regulations.

We have a great range of non-flower gifts to send to Tasmania instead – take a lookhere.

Unfortunately we're currently unable to dispatch orders to the Northern Territory.

Unfortunately we don’t take specific colour requests for our posies, but we promise your loved one will receive something beautiful!

Our LVLY Flower Jars are made up of locally grown, in-season flowers that are typically in pastels with foliage. The LVLY Native Posy will be made up of a mixture of Australian Native flowers with gum.

If you’re ordering a product that has a colour specified in the name, such as red roses, you’ll receive the product in that colour. All other flowers will vary based on seasonality, availability and delivery location.

All our flowers and gifts are sent out in one of our ‘Someone thinks you’re awesome’ gift boxes.
Our flowers are wrapped in a special foam and compostable bag that keeps them hydrated for up to 5 days, and placed carefully inside our trademark flower jar. They are then positioned inside our custom designed flower box ready for their journey! Any extra goodies that you choose will be placed carefully inside the dedicated add-on sections within the flower box. We’ll then add our standard white message card or you can upgrade to one of our LVLY greeting cards. We then seal all our boxes with a sticker, pop the address label on and it’s ready to make someone’s day!

We have 4 standard jar quote messages to choose from:

– Have a LVLY day
– You LVLY thing
– Sending LVLY vibes
– You LVLY F*cker

You’ll be given the option to choose a jar quote after you’ve filled in delivery details.

If you’re ordering a personalised flower jar, you’ll be able to add in your own message (up to 20 characters) on the product page.

You can add a confetti throw to your order as a finishing touch, you’ll find this option within the user journey after you’ve added your selected product and delivery details.

Our drivers don’t actually throw confetti in the face of the recipient, but our lvly pick-packers will sprinkle paper confetti in the gift box before it is sent out. It’s the perfect extra touch for b’days and celebrations!

We regularly work with iconic Australian brands to solve their corporate gifting needs as well as organising bespoke flowers and gifts for weddings, events and other special occasions.
Our team would love to hear from you! You can fill out the contact formand they’ll be in touch with you shortly.

Our cards are only little which is why we have a 140-character limit, use them wisely! If you are wanting to add a message that is a little longer you can make use of the ‘from’ text field when entering in your message. If you want to write a particularly long message please get in touchwith our Customer Care team and we can see what we can do!

A product doesn’t add to your cart until you’ve completed the 4 step user journey.

First you need to select the product you want (including size) and then click Next Step. You will then need to complete:
– Where: Recipient name and address
– When: Choose a delivery date on our calendar
– Who: Here you enter the ‘To’, ‘Short Message’ and ‘From’ that goes on the message card
– LVLY touches: Optional finishing touches and upgrades like greeting cards and confetti

Select ‘Add to cart’ and you will have the option to continue to checkout or add another gift.

We're unable to accept delivery time requests at the moment.

The good news is you’ll receive an SMS when your order is out for delivery with a tracking link (same-day delivery locations only) so you can check the estimated time of your delivery.

Orders are not delivered on a first ordered, first delivered basis. Our drivers take a number of gifts with them at a time and their routes are optimised based on clustered postcodes and completing their runs as fast as possible, prioritising schools and businesses where we can.

We are based in Moorabbin (VIC), Alexandria (NSW), Daw Park (QLD) and Welshpool (WA) –  typically the further away from these suburbs the later the delivery.

The more information you can provide about the delivery location, the smoother the delivery process and the less chance of re-delivery fees being incurred. Please note: we cannot accomodate specific delivery time requests.

Business Address: Please provide the name of the business and whether the gift should be delivered to reception, a loading dock or building concierge.

Residential Address: Please ensure that our drivers will be able to gain access to the property. If the address is within a secure building please ensure that the recipient will be home on the day of delivery or alternatively specify a safe location where the gift can be left. If our drivers cannot leave the gift in a safe location they will be returned to LVLY HQ and a re-delivery fee will apply.

Our order cut-off time varies by location and our drivers are ready and waiting just after each cut off time to take their group of deliveries. Unfortunately we cannot accommodate late orders, but we do deliver 7-days a week so there’s always the next day.

Become a LVLY VIP to get exclusive offers, free gifts and find out about new products before anyone else. You can sign up in our footer below!

If you’ve got a discount or coupon code you’d like to use, you can enter it in the coupon box at checkout. On mobile, you can find this by clicking the 'Show order summary' dropdown. If you’re having trouble getting your code to work be sure to check the terms and conditions of your offer and the expiration date. Remember you can only use one coupon at a time!

Unfortunately, if you forget to add a code we cannot refund this retrospectively.

I’m sorry to hear our website is playing games with you – that is not what we want! We suggest checking your internet connection, trying a Chrome browser and triple check you’ve selected or filled in all the required fields when ordering.

If you’re still having issues, then please do get in touch with our Customer Care team. So we can help you quickly please provide as much detail as possible; the type of device you’re using, any error messages, where on the site you’re encountering the problem, and what you’re trying to do.

If you’d like to cancel your order, we’ll need at least 24 hours notice to cancel and provide a refund.

If you want to cancel with less than 24hours notice, we’ll provide you with a store credit.

We cannot cancel your order if it has already been dispatched and is out for delivery. If you need to update a delivery address, contact details or message in the card, please contact our LVLY customer service team and they’ll be able to help out. 

You can update your delivery date, message, delivery address and recipient name. Please notify us of any mistakes or updates as soon as possible via our Contact Us form.

If an incorrect delivery address or incorrect delivery name has been supplied and we have already dispatched the gift, a re-delivery fee will apply. Re-delivery fees are quoted on a case by case basis depending on delivery suburb. Gifts cannot be re-dispatched until payment has been confirmed.
We can only guarantee changes that are made at least 24 hours before your delivery date, but always give it a try and let our Customer Care team know and we can see what we can do!

Sometimes our confirmations can get sent to junk or spam folders, have a slight delay in landing in your inbox, or you may have entered your email address incorrectly. If you saw the screen that said ‘Thanks for your order’ with an order number then we will have definitely received your order.
If you’re worried you can get in touchwith our Customer Care team.

LVLY don’t require a signature for delivery. We add an authority to leave on all our deliveries, and our couriers will often leave the gift somewhere safe if noone is there to accept them. We trust our drivers to keep your order safe and provide them with training covering what to do in the event someone isn’t home like tuck the box in a safe spot, leave with a neighbour, ensure it can’t be seen from the front footpath, leave with the concierge or mailroom. Our same day couriers will often call our customer care team so we can workshop problems on the spot.

If no one is home and our courier can’t find a safe spot for the gift to be left then they will have to continue on with the rest of their deliveries and take your gift back to LVLY HQ, or if it is a national delivery it will be taken to the local post office with a card left.

Our team of lvly pick packers are hard at it packing gifts to make people’s day all around Australia.

Unfortunately we cannot accommodate this.

Our seasonal and native flower posies come in three sizes – Classic, Large, and Luxe. The difference in size is as follows:

Classic Posy – 750ml jar, total arrangement height 25cm approx
Large Posy – 750ml jar, total arrangement height 35cm approx
Luxe Posy – 1ltr jar, total arrangement height 45cm approx

Our dried flower arrangements come in three sizes also – Mini, Medium, and Luxe. The difference in size is as follows:

Mini Dried Posy – arrangement is approx 22cm (h) x 12cm (w)
Medium Dried Posy – arrangement is approx 30cm (h) x 20cm (w)
Luxe Dried Posy – arrangement is approx 40cm (h) x 27cm (w)

If you’re sending your posy to one of our same day delivery zones – Melbourne, Geelong, Mornington Peninsula, Sydney, Blue Mountains, Central Coast, Wollongong, Brisbane, Gold coast or Adelaide – we have two styles of posies that you can buy – our LVLY Flower Jars product and our LVLY Native Posy product. The LVLY Flower Jars are made up of locally grown, in-season flowers that are typically in pastels with foliage. The LVLY Native Posy will be made up of a mixture of Australian Native flowers with gum.

If you’re postcode falls under our national next day zone then the posy will be a native arrangement and look similar to the LVLY Native Posy product.
Check whether your postcode in considered metro on our Where we deliver page.

If your postcode falls under our national next day service it will leave our LVLY HQ and be sent via the post. We want to ensure the longevity of your flowers which is why we use native posies for all overnight deliveries.
Check your postcode via our Where we deliverpage.

With proper care, our flowers will usually last 7 days. However, some of our LVLY posies have lasted up to two weeks. Different flowers naturally have differing lifespans but we try to always include varieties that we’re sure will last the distance.
Our native posies can last for a lot longer with some of the varieties, like the proteas, able to be dried out and last a lifetime!

For all metro deliveries we have teams in Melbourne, Sydney, Brisbane and Adelaide making your posies fresh daily. Our national deliveries are sent from one of our locations above, based on the closest LVLY HQ to your delivery address.

Did you know 40% of flowers sold in Australia are imported? Our Paddock to Posy promise means we strive to buy Australian grown flowers for our arrangements. That means less pesticides, less flower miles and longer lasting flowers.

Our flowers are made fresh daily and our florists take great pride in making sure all our posies leave LVLY HQ looking as beautiful as possible.
All our posies are sent out in our custom designed flower box and wrapped in a special foam that can keep them hydrated for up to 5 days. However, when they arrive to you they may appear a little droopy or squashed – never fear! They’ll just be a little thirsty. Trim the ends of the stems and fill your flower jar up with some water and after a good overnight drink they’ll perk right up!
If your posy has broken or damaged stems then this is not what we want! Our boxes have been designed to protect your posy whilst it’s on the way to you but occasionally they can have a bad journey. We exist to make people’s day, that’s why if you’re not 100% satisfied we promise to make it right. We’re a persistent bunch and won’t stop until you’re happy! Reach out to our Customer Care team here.

Our roses are delivered with the guard petals still attached to protect them during transit. They may appear slightly brown or lighter in colour, this is completely normal! If you gently remove the outer 2-3 petals you’ll find the new and soft petals inside.

We’re committed to our Paddock to Posy promise in supporting local Australian growers which means specific varieties of flowers may differ each week based on seasonality and availability. We try our best to match what you see on the site but sometimes we will have to substitute colour or varieties. We always ensure we will send something similar and just as lvly!

Great question! Here’s a few tips and tricks that you can try to keep your flowers living longer.
– Remove all lower leaves from flowers so they aren’t in the water
– Trim the stems regularly
– Change the water every other day
– Avoid direct sunlight and choose a draft-free area
– Add a tablespoon of sugar to the water. The sugar will help nourish the flowers and promote opening of the blooms
– If you really want to get the most out of your posy, pop them in the fridge overnight! Flowers like to stay nice and cool and it’s thought the low temps help slow the ageing.

Whilst our dedicated floristry team take great care not to use flowers that are known to be lethal in toxicity to pets, occasionally your pet might have a reaction to a flower that may leave them feeling unwell.  We always recommend to keep flowers out of reach from both pets and children to avoid any averse effects.

Same-day hand-delivered fee from $22.95
This is our hand-delivered same-day fee, so if you selected to deliver your LVLY gift on the same-day, this is our premium service. It’s reliable, fast and means you don’t have to worry about postal delays. Our same-day delivery service means your lucky recipient gets their gift on the same day you ordered it.

Order in advance, same-day hand-delivered fee from $22.95
If you order in advance, our premium advanced delivery fee applies. This is because we pick, pack and deliver your order on your selected delivery date for your lucky recipient. We love that you are organised and order in advance (go you!) however the same process hand-delivered process applies to your delivery.

National delivery fee – between $20.95 – $24.95
If you are placing an order for someone who lives outside of metro areas,
our national delivery fee applies.  All national orders are sent in our custom-designed flower box which keeps posies hydrated and safe during transit. 98% of national deliveries are arriving within one working day but can take up to 3 working days depending on our courier partners, so please take this into account when you select your chosen delivery date.

Yes we do! Our couriers will deliver to the ward where possible or closest receptionist, if available. We cannot guarantee they will be delivered directly to patients or staff as each hospital have different rules and protocol.
It’s important to include a ward and bed number if you’re sending to a hospital to give us the best chance of a successful delivery. Be sure to check they haven’t been discharged before ordering!

In saying this due to the COVID-19 situation and the constant changes we continue to find more and more hospitals are refusing to accept deliveries.
It can also be dependent on the driver’s discretion as they are entitled to refuse to deliver to hospitals too. We recommend sending to a residential address instead or confirming with the hospital that they are still accepting deliveries before you place your order.

We trade 7 days a week for Melbourne, Geelong, Mornington Peninsula, Sydney, Central Coast, Wollongong, Brisbane, Gold Coast, Perth and Fremantle. We trade Mon - Sat for Adelaide.

For all national deliveries, we dispatch orders from Monday – Friday across all locations.

The order cut off is 5PM if not sold out prior for Melbourne, Sydney and Brisbane.

The order cut off is 2PM if not sold out prior for Geelong, Mornington Peninsula, Gold Coast and Adelaide (Mon – Fri. 12PM on Sat / Sun)

For Perth, Fremantle the order cut off time is 3PM AWST.

The order cut off time is 10:30AM if not sold out prior for Wollongong and Central Coast.

To check if your delivery suburb falls into a metro zone please use the postcode checker here.

When selecting a delivery date on the calendar, you may see certain dates that are grayed out or unavailable. It could be due to either of the following:
– Delivery days: We cannot deliver on weekends or public holidays for national orders, or on Sundays in Adelaide metro. We are closed for delivery on Good Friday, ANZAC Day and Christmas Day.
– Order deadline: You may have missed our 2PM/ 5PM order cut-off so the date is now greyed out. The calendar will default to the next available delivery date for you.
– Processing: We require a certain time period to process an order depending on whether it goes via our overnight service or same day service.
– Inventory: Unfortunately we may have sold out of posies for that date in your location, the next available date will default in the calendar for you.

Delivery costs start from $22.95 but prices vary by zone and suburb.

Our same day delivery service covers metro Melbourne, Geelong, Mornington Peninsula, Sydney, Central Coast, Wollongong, Brisbane, Gold Coast, Adelaide, Perth and Fremantle. Other delivery locations will be serviced with our next day delivery option.

The delivery cost will be added to your order during the checkout process and the price you pay is determined by the delivery postcode you enter. You can check your postcode via our Where we deliver page. For a custom quote to a delivery zone that we don’t currently service, please reach out to our Customer Care team.

As soon as your delivery has left LVLY HQ we’ll send you an email and SMS notification with an estimated delivery window. Remember our drivers are picking up orders right up until 5.15PM so you may not receive your notification until then.

Didn’t receive a notification? Check your mobile and email entered were correct on your order confirmation and get in touch with our Customer Care team.

You will receive a delivery confirmation email to confirm that your gift has been delivered. Please remember that our delivery partners are busy delivering gifts all day long until 9PM. This means you may not receive a confirmation email until after 9PM.

You will receive a SMS and email notification once your gift has left LVLY HQ with an estimated delivery window. Remember this is just a guide, our couriers take a number of deliveries at once and their route can be affected by weather, traffic and difficult deliveries.

You will then receive another SMS and email notification once your gift has been successfully delivered.

If you provide us with an incorrect address or an incorrect name we cannot accept responsibility for the failed delivery. We will arrange to re-deliver but a re-delivery fee will be incurred. If the gift includes flowers, we may not be able to re-deliver the same flower posy and will need to charge 50% of the original order cost plus the re-delivery fee.

We’re really sorry to hear that there has been a problem with your order, we hate it when things don’t go to plan. Sometimes when things go missing, it’s worth double checking that the gift hasn’t been:
– Left with a next door neighbour – sometime’s this happens if there’s no-one at home and no safe place to leave.
– Left at reception, a concierge desk or mail room – this often happens when a gift is delivered to a business, hospital or school address.
– That the name and address provided is absolutely correct
– If a card has been left in the letterbox or tucked somewhere stating it’s been taken to the local post office

If it still can’t be found after trying the above, reach out to our Customer Care Team and we can look into it immediately for you.

We are terribly disappointed that there has been a delay with your gift reaching its intended destination and will do everything we can to resolve this with you.

Same day metro deliveries:
We deliver right up until 9PM, if it’s getting late in the day and we have not yet received a confirmation from our delivery partners to say that your gift has been delivered we will launch an investigation. Typically there might be a slight delay due to traffic conditions, weather, or difficult deliveries. If the recipient isn’t home and there is nowhere safe to leave, you may get a call directly from our delivery provider.

National next day deliveries:
Our business prides itself on making people’s day and it’s extremely frustrating when we encounter problems with delivery partners. In a very small number of cases it could be delivered the next business day after your chosen date. However if your delivery hasn’t arrived on the third day, please do get in touch.
Since they’re native flowers and we pack our posies to withstand a long journey, more than likely they’ll arrive in top condition even with a 1-2 day delay. They’ll need a quick stem trim and water, but within a few hours your flowers should perk right up!
We know timing is just as important as the gift themselves so if we don’t hit it out of the ball park please let us know.

Oh no! Sometimes these things happen and our drivers are unable to deliver your gift.

Please reach out to our LVLY customer service teamASAP who will be able to investigate this further.

In some cases, we may need to charge a redelivery fee. Please see our terms and conditions for further details. If you have any further questions, please contact our LVLY Customer Service team who will be more than happy to help.

As our third party courier provider isn’t associated with Australia Post, we are unable to deliver to PO boxes across our same day delivery area encompassing Melbourne, Geelong, Mornington Peninsula, Sydney, Central Coast, Wollongong, Brisbane, Gold Coast, Adelaide, Perth and Fremantle. We have our highest success rate when delivering to business addresses. If your delivery is to an apartment we recommend you check first if someone will be home to accept the delivery.

While Startrack and AusPost do their best to deliver all of our national parcels door to door, there are some regional and rural areas where gifts may be delivered directly to the post office.

This is most likely for delivery addresses that regularly collect mail from their local post office or have tricky access to their property.

In these instances the recipient will get a card to notify them they have a delivery for collection and you will also receive an email update from Startrack or Toll letting you know as well.

Unfortunately we are unable to arrange a redelivery in this instance.