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Located in the UNESCO World Heritage Site of George Town, Merchant Hotel offers accommodations in Penang. The hotel features a sun terrace with views of the sea. Free WiFi is available throughout the property. Air-conditioned rooms are fitted with a flat-screen satellite TV. Certain rooms have a seating area and open up to views of the city. The en suite bathroom includes a bath or shower, a hairdryer and free toiletries. Guests can enjoy meals at the in-house restaurant. The 24-hour front desk and luggage storage service are available for guests. Merchant Hotel is situated 280 metres from both the Penang Heritage Gallery and Cheong Fatt Tze - The Blue Mansion. It is also 450 metres from the culturally-rich Chinatown and 1.5 km from the Wonderfood Museum, Little India and Fort Cornwallis. The nearest airport is Penang International Airport, 18.2 km from the property.

Couples particularly like the location — they rated it 8.8 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Situated in the best rated area in George Town, this hotel has an excellent location score of 8.6

Breakfast info

Continental, Buffet

Free private parking available at the hotel

Loyal customers

There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
2 single beds
1 extra-large double bed
1 extra-large double bed
2 single beds
1 large double bed
1 large double bed
1 large double bed
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Guest reviews

Categories:

Staff
8.4
Facilities
7.5
Cleanliness
7.8
Comfort
7.8
Value for money
7.9
Location
8.6
Free WiFi
6.8
Select topics to read reviews:

See what guests loved the most:

  • Siew
    Malaysia Malaysia
    It is in good location! Near to the night street! Worth for the money
  • Kubentiran
    Malaysia Malaysia
    The room size and the location is good. Near with bustop and many shop in radius
  • Hana
    Malaysia Malaysia
    The room was nice and had a balcony view . Breakfast was good

Hotel surroundings

Restaurants
1 restaurant on site

  • Merchant Cafe
    • Cuisine
      American • Malaysian
    • Open for
      Breakfast
    • Ambiance
      Family friendly
    • Dietary options
      Halal • Kosher • Vegetarian • Vegan • Gluten-free • Dairy-free

Facilities of Merchant Hotel

Most popular facilities
  • Free WiFi
  • Free parking
  • Airport shuttle
  • Non-smoking rooms
  • Restaurant
  • 24-hour front desk
  • Facilities for disabled guests
  • Tea/coffee maker in all rooms
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bidet
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
View
  • View
Outdoors
  • Sun terrace
  • Terrace
Kitchen
  • Electric kettle
Room Amenities
  • Socket near the bed
  • Clothes rack
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is needed).
  • Accessible parking
Services
  • Daily housekeeping
  • Luggage storage
  • Wake-up service
  • Fax/photocopying
    Additional charge
  • Airport shuttle
    Additional charge
  • 24-hour front desk
Reception services
  • Invoice provided
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key card access
  • 24-hour security
  • Safety deposit box
General
  • Minimarket on site
  • Designated smoking area
  • Air conditioning
  • Tile/marble floor
  • Carpeted
  • Lift
  • Facilities for disabled guests
  • Non-smoking rooms
  • Iron
Accessibility
  • Wheelchair accessible
Languages spoken
  • English
  • Malay

Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.

House rules

Merchant Hotel takes special requests - add in the next step!

Check-in

From 15:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

Until 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Refundable damage deposit

A damage deposit of MYR 100 is required on arrival. That's about GBP 16. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0+ years
Extra bed upon request
MYR 100 per person, per night

Prices for extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds allowed is dependent on the option you choose. Please check your selected option for more information.

There are no cots available at this property.

All extra beds are subject to availability.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa Cash Merchant Hotel accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel.

Please note that hotel may contact the cardholder for verification purposes.

The City Council of Penang charges a Local Council Tax of MYR 2 per room per night payable directly to the hotel upon check-in. Please note that this is not included in the room rate.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Merchant Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Parking is subject to availability due to limited spaces.

A damage deposit of MYR 100 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property.

FAQs about Merchant Hotel

  • The prices at Merchant Hotel may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

  • Merchant Hotel offers the following activities / services (charges may apply):

    • Guests staying at Merchant Hotel can enjoy a highly-rated breakfast during their stay (guest review score: 6.3).

      Breakfast option(s) include:

      • Continental
      • Buffet
      • À la carte

    • Room options at Merchant Hotel include:

      • Twin
      • Twin/Double
      • Double

    • Merchant Hotel is 650 yards from the centre of George Town. All distances are measured in straight lines. Actual travel distances may vary.

    • Check-in at Merchant Hotel is from 15:00, and check-out is until 12:00.

    • Merchant Hotel has 1 restaurant:

      • Merchant Cafe