Call our experts 24/7: 1-800-672-4399  |  Already enrolled? Manage your policy  |  Underwriting & Policy Provisions

Girl holding dog

Meet CarePlus

CarePlus is Chewy’s insurance and wellness brand. No matter what kind of protection you and your pet need, there’s a plan for that.

Accidents & illnesses: Coverage for when your pet is hurt or sick, including big or small injuries, orthopedic issues, treatments for skin conditions, digestive issues, chronic conditions, and age-related diseases.

Wellness coverage: Additional coverage options that keep your pet healthy, including preventive care like routine veterinarian visits and vaccinations, plus flea, tick, and heartworm medications.

Get a quote

You have options. So does your pet.

Pick a CarePlus insurance plan that fits your needs and budget, and bundle it with a wellness plan for comprehensive coverage. Enroll two or more pets and get up to 10% off your premiums.

Plans with Chewy-exclusive benefits

Direct payments

Your invoice can be paid to the veterinarian directly within minutes or you can submit a claim in three easy steps. Offered only with Trupanion plans.

100% coverage for Rx & more

CarePlus customers can get 100% of costs covered for veterinary diet food, prescription medications and supplements. Less annual deductibles, when purchased on Chewy.com, for eligible conditions.

No payout limits

Your pet can receive unlimited lifetime insurance coverage without caps. Available with select plans.

Live vet access

Free and unlimited video consults with a Chewy vet. Available in select states.

Plans that protect your pet—and budget

Vet care costs keep rising—whether for routine checkups, shots, flea and tick meds, unexpected care when your pet gets sick or hurt, and everything in between. CarePlus plans can help lower your vet bills, protecting your pet and your budget.

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We’re here to help 24/7

We’ll answer any question, anytime. We have lots of plan options, so if you need help choosing the best one for you, want to get a quote, or have questions on anything else, you can reach us around the clock.

Award-winning customer service. You’ll talk to the same customer care representatives you’re used to getting with Chewy. In 2023, they earned a score of 9.16 out of 10 in the Newsweek/Statista America’s Best Customer Service Awards.

Contact us at 1-800-672-4399.

Whatever you and your pet need, there’s a plan for that.

Get a quote

Already enrolled? Manage your policy

Our trusted partners

We partnered with Trupanion and Lemonade to offer you wellness and insurance options from insurers renowned for their customer satisfaction.

  • 24/7 live agents
  • Direct-to-Vet claims payments
  • 20+ years insurance experience

  • Fast app-based service
  • Instant claims payment
  • Support charities you care about

Frequently asked questions

CarePlus, Chewy and Our Partners

What is CarePlus by Chewy?

What are CarePlus insurance plans?

What is Trupanion and Lemonade's role in my coverage? I purchased my plan on Chewy.com but see Trupanion or Lemonade listed on my policy.

Plans and Coverage

Can I use my CarePlus plans with any veterinarian?

What are pre-existing conditions? Are they covered?

Is there a waiting period before my pet's coverage begins?*

How does pet insurance differ from my own (or human) health insurance?

Why do pets need health coverage?

Managing a CarePlus Plan

How do I manage my policy?

How do I file a claim?

What is the cancellation policy?

Do I need a smartphone to manage my plan?

Purchasing a Policy

Can I buy a standalone wellness plan?

Can I get a wellness plan option from Trupanion and an insurance plan from Lemonade for the same pet (and vice versa)?

Are discounts available when I purchase a CarePlus plan?

Have Questions?

We have a dedicated team of experts here to help 24/7. Contact us at 1-800-672-4399.

IMPORTANT NOTICE: ©2024 This policy is sold and administered by Chewy Insurance Services, LLC, a licensed insurance producer (CA license No. 6007025, NPN 19685062, licenses available here), and one of either Trupanion Managers USA, Inc. (“TMUI”) (CA license No. 0G22803, NPN 9588590, licenses available here), and underwritten by American Pet Insurance Company (“APIC”) or ZPIC Insurance Company (“ZPIC”), with its main office at 6100 4th Ave S, Seattle, WA 98108 or Lemonade Insurance Agency, LLC (“LIA”) (licenses available here) and underwritten by Lemonade Insurance Company (“LIC”) or Metromile Insurance Company ("MIC"), with its main office at 5 Crosby Street, 3rd Floor, New York, NY 10013. TMUI, APIC, ZPIC, LIA, LIC, MIC and their respective affiliates are separate, independent of, and distinct from Chewy Insurance Services, LLC, and its affiliates. 

ACL Tear Vet Vet bill based on http://lemonade.com/pet/explained/tplo-surgery-dog-cost, 11-24. Hypothetical claim based on plan with 10% copay and $250 deductible. Broken Bone Vet bill based on http://preciouspetcaresd.com/news/the-cost-of-common-dog-and-cat-emergencies, 11-24. Hypothetical claim based on plan with 10% copay and $250 deductible. Dental Disease Vet bill based on http://lemonade.com/pet/explained/cost-vet-visit, 11-24. Hypothetical claim based on plan with 10% copay and $250 deductible.

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