Share the best moments from your holiday in Italy
Minutes
Unlimited Minutes for Domestic Calls
100 Minutes for International Calls
Discover the countries included in the offer
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Will your trip take you to other countries?
TIM will be right there with you!
How do I purchase the voucher?
To buy a Voucher for the TIM Tourist offer click on the PURCHASE button, insert your details and pay using a credit card or PayPal.
Once the purchase is confirmed, you’ll receive an email at the address you provided containing your personal PIN code, which you can use at any TIM Store across Italy to collect the TIM Card with the active TIM Tourist offer, with no additional cost.
How do I activate the offer with the voucher?
Once the customer who purchased the Voucher for the exclusive TIM Tourist offer abroad has arrived in Italy, he/she should visit a TIM Store and show the Voucher containing his/her PIN code, plus an identification document. The TIM Store will carry out the standard activation procedures: collection of documents, visual confirmation of the customer and presentation of an identification document (e.g. ID card or passport).
Once the TIM Card is activated, the TIM Tourist offer will be activated within 24 hours with no additional cost.
How do I withdraw from the purchase?
The customer can withdraw from the Voucher purchase, pursuant to art. 52 of the Italian Consumer Code within 14 days from receipt of the email confirming conclusion of the contract by Telecom Italia.
The TIM Tourist offer related to the Voucher cannot be activated online, so the customer is aware that the only way to activate the offer is to show the Voucher in a TIM Store in Italy. In order to discourage fraudulent practices, TIM reserves the right to carry out checks on the use of the PIN code; if within 96 hours from the withdrawal request the PIN has not been used, TIM will cancel it and refund the customer, within 14 days (from the day on which TIM was informed of the customer’s decision to withdraw from the purchase), the amount paid by him/her to purchase the Voucher.
What if the offer is not activated?
In the event of problems during the activation phase of the Offer, the customer can write to the email address acquistionline@telecomitalia.it forwarding the email received for the SIM purchase and writing: the email address used for the purchase, the PIN received and the last 4 digits of the CoC used for the purchase. Alternatively, as with any purchase with the CDC, in the event of failure to use the offer, the customer can directly contact the bank that issued the CDC used for online payment. Following the appropriate checks jointly with TIM, the refund will be made directly to the Customer's CdC.