A deposit via PayPal for non-refundable plan is required to secure guest reservations. The property will contact the guests after booking on instructions about payment. Guests must make the payment via PayPal within the instructed date or guest reservations may be cancelled.

Spa & Pool access is available at an additional charge, unless included in room charge. Please note that children 3 years old and below cannot enter the spa facilities including the open-air heated tub, hot springs bath and pool. Children 12 years old and younger must be accompanied by an adult. Children 13 years and older may enter the fitness centre.

We would like to announce that all the facilities in the pool area will be temporarily closed for regular maintenance.

The maintenance will be held on the following dates.

・From Monday, November 6, 2023 to Tuesday, November 7, 2023 (full day)

・From Monday, February 26, 2024 to Friday, March 1, 2024

・From Monday, September 2, 2024 to Friday, September 6, 2024

The fitness gym, bathing area with “Onsen” bath and locker rooms can be used during the above periods.

The swimming pool, dry sauna, Jet bath and steam sauna will be closed.

■< Pool Area Indoor Jet Bath Failure Notice>

Thank you for visiting YU, THE SPA.

Due to a malfunction in the water supply system of the indoor jet bath, the indoor jet bath has been suspended.

Restoration is expected by the end of February 2024.

Other bathing facilities (hot spring, swimming pool, outdoor jet bath, and warm room) are available as usual.

We apologize for any inconvenience this may cause and ask for your understanding and patience.

■

Thank you for your continued patronage of Hotel Chinzan-so Tokyo.

We would like to inform you that we will be renovating some of our guest rooms in order to make them more comfortable for our guests.

We apologize for any inconvenience this may cause to our guests.

Noise is expected to be generated during the following periods and times.

We appreciate your understanding and cooperation.

Construction period: Monday, January 8, 2024 - Sunday, January 28, 2024

Construction hours: 10:00 a.m. - 5:00 p.m.

客人需在辦理入住時出示附照片的身份證明文件和信用卡。請注意，特殊要求將視實際狀況安排，有可能會產生額外費用。

該住宿可能不會允許身上帶有刺青的顧客使用公共澡堂，或其他可能露出身上刺青的公共設施。

每人每晚住宿稅費不包含在房價內，需於住宿處另外支付。

因應新冠肺炎（COVID-19）疫情，此住宿現已實施額外的安全與衛生措施。

由於新冠肺炎（COVID-19）疫情，此住宿可能會停止提供餐飲服務，或只能提供有限的餐飲服務。

由於新冠肺炎（COVID-19）疫情，此住宿已暫停提供接駁服務。

因應新冠肺炎（COVID-19）疫情，此住宿現正採取行動以保障顧客與員工的安全，故可能會減少或停止提供某些服務與設施。

配合政府降低新冠肺炎（COVID-19）傳播風險的指導方針，在規範期間，此住宿可能會要求住客出示額外的文件以驗證身份、旅遊路線與其他相關資訊。

由於新冠肺炎（COVID-19）疫情，此住宿不開放 SPA 與健身房設施。