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Well located in the centre of Tulum, Biwa Tulum provides air-conditioned rooms with free WiFi, free private parking and room service. This 4-star hotel offers a shared lounge and a concierge service. The hotel has a fitness centre, year-round outdoor pool and terrace, and guests can enjoy a meal at the restaurant. At the hotel, each room has a city view, room desk, flat-screen TV, a private bathroom, bed linen, and towels. Rooms come with a coffee machine, while selected rooms come with has a balcony with chairs a kitchen with a fridge, a minibar and a stovetop. Guest rooms include a safety deposit box. You can play billiards at this 4-star hotel, and bike hire and car hire are available. Tulum Archeological Site is 3.7 km from Biwa Tulum, while Tulum Bus station is 1 km away. The nearest airport is Cozumel International, 78 km from the accommodation, and the property offers a paid airport shuttle service.

Couples particularly like the location — they rated it 8.7 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (8.6)

Breakfast info

American, Breakfast to go

Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
2 single beds
Bedroom 1:
1 large double bed
Bedroom 2:
2 single beds
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
9.4
Facilities
9.1
Cleanliness
9.5
Comfort
9.5
Value for money
8.9
Location
8.6
Free WiFi
8.2
Select topics to read reviews:

See what guests loved the most:

  • Maria
    Canada Canada
    The hotel is in a great location and has a large room, a terrace on the roof, a gym and a pool. It is very close to walk to the Main Street in Tulum or for groceries. We enjoyed our stay.
  • Hansjakob
    United States United States
    We booked the suite (our room was 201) and it was a spacious, comfortable, and beautifully air-conditioned apartment that proved to be a refuge from the hot temperatures outside.
  • Mary
    United Kingdom United Kingdom
    Very good value with nice pool and a 3 minute walk to the main strip with loads of shops and restaurants. Rooms spacious and modern with little kitchenette which meant we could make breakfast before our very early pickup for a tour

Hotel surroundings

Restaurants
1 restaurant on site

  • Don Tomás
    • Cuisine
      Mexican • Local
    • Open for
      Breakfast • Brunch • Lunch
    • Ambiance
      Family friendly
    • Dietary options
      Vegetarian • Dairy-free

Facilities of Biwa Tulum
Great facilities! Review score, 9.1

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Free parking
  • Airport shuttle
  • Family rooms
  • Restaurant
  • Fitness centre
  • Non-smoking rooms
  • Tea/coffee maker in all rooms
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
View
  • City view
  • View
Outdoors
  • Outdoor furniture
  • Sun terrace
  • Patio
  • Terrace
Kitchen
  • Coffee machine
  • Tumble dryer
  • Kitchenware
  • Microwave
  • Kitchenette
Room Amenities
  • Clothes rack
Activities
  • Bicycle rental
    Additional charge
  • Billiards
Living Area
  • Seating Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Telephone
  • TV
Food & Drink
  • Coffee house on site
  • Wine/champagne
    Additional charge
  • Kid meals
    Additional charge
  • Tea/Coffee maker
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible on site (reservation is not needed).
  • Accessible parking
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Concierge service
  • Luggage storage
Cleaning services
  • Daily housekeeping
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
  • Business centre
    Additional charge
  • Meeting/banquet facilities
    Additional charge
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Key card access
  • Key access
  • 24-hour security
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Shared lounge/TV area
  • Designated smoking area
  • Air conditioning
  • Wake-up service
  • Tile/marble floor
  • Car hire
  • Lift
  • Heating
  • Fan
  • Family rooms
  • Facilities for disabled guests
  • Airport shuttle
    Additional charge
  • Non-smoking rooms
  • Wake up service/Alarm clock
  • Room service
Accessibility
  • Entire unit wheelchair accessible
  • Upper floors accessible by elevator
Outdoor swimming pool
Free!
  • Open all year
  • All ages welcome
  • Shallow end
  • Pool/beach towels
  • Sun loungers or beach chairs
  • Sun umbrellas
Wellness
  • Fitness
  • Full body massage
  • Hand massage
  • Head massage
  • Couples massage
  • Foot massage
  • Neck massage
  • Back massage
  • Sun umbrellas
  • Sun loungers or beach chairs
  • Public Bath
  • Massage
    Additional charge
  • Fitness centre
Languages spoken
  • English
  • Spanish

House rules

Biwa Tulum takes special requests - add in the next step!

Check-in

From 15:00 to 20:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

From 07:00 to 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

Children 18 years and above will be charged as adults at this property.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 1 year
Cot upon request
Free
2 years
Cot upon request
Free
Extra bed upon request
MXN 500 per child, per night
3+ years
Extra bed upon request
MXN 500 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

Age restriction

The minimum age for check-in is 18

Pets

Pets are not allowed.

Mastercard Visa UnionPay credit card Diners Club American Express Cash is not accepted Biwa Tulum accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Biwa Tulum in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

FAQs about Biwa Tulum

  • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.

  • Biwa Tulum has 1 restaurant:

    • Don Tomás

  • Room options at Biwa Tulum include:

    • Double
    • Twin
    • Suite

  • Check-in at Biwa Tulum is from 15:00, and check-out is until 12:00.

  • Biwa Tulum is 750 yards from the centre of Tulum. All distances are measured in straight lines. Actual travel distances may vary.

  • Biwa Tulum offers the following activities / services (charges may apply):

    • Fitness centre
    • Massage
    • Billiards
    • Foot massage
    • Public Bath
    • Full body massage
    • Back massage
    • Head massage
    • Swimming Pool
    • Fitness
    • Bicycle rental
    • Couples massage
    • Neck massage
    • Hand massage

  • The prices at Biwa Tulum may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.