Shipping policy

COVID-19 IMPACT

Kill Cliff is doing everything we can to ensure the safety of our customers and employees during this time. Shipping is currently taking 3-4 business days as we are following recommended safety and sanitation procedures in our warehousing fulfillment center as we work to keep our team safe. We greatly appreciate your support and thank you for your patience!

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SHIPMENT NOTIFICATION

Once orders are shipped, you will receive a notification via e-mail with your tracking number or you can log in to your account and click the appropriate order # to access tracking.

We currently only ship to the lower 48 contiguous United States & APO/FPO/DPOs. Drink orders are shipped via UPS Ground Service. Apparel items are print-on-demand and typically take 2-3 business days to create and ship via USPS First Class Service. Drink orders and apparel orders will ship separately. Please allow an additional 1-2 business days for shipping on orders placed during sales promotions and major US holidays.
Orders under $75 incur a flat rate $5 Shipping Fee (Excluding 4 packs and sampler packs). Orders $75+ ship FREE.

TO TRACK YOUR ORDER

You will need your Order# and email address

ADDRESS CORRECTION

It is the responsibility of the customer to ensure the shipping address is entered correctly upon order placement. Once the order has been processed to ship, the address cannot be changed or updated. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. Orders that require to be re-shipped due to an incorrect or undeliverable address will incur a $15 re-ship fee.

OTHER CHANGES & CANCELATIONS

Once an order has been placed, we cannot make any changes or additions to your order. We do our best to speed up processing and shipping times and there is a very small time gap to cancel your order or change the shipping address of the order. If you decide to cancel your order or change your shipping address, please e-mail us at customerservice@killcliff.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so.
Additionally, any order that has been processed to ship cannot be cancelled.

MISSING PACKAGE

If your tracking information confirms that the item has been delivered to your order shipping address, but you have not received your order, please contact the carrier directly to investigate the issue.

UPS (1-800-742-5877) or USPS (1-800-ASK-USPS).