Enjoy your free return
FREE 30-DAY RETURN
Here at Doveggs we are happy to extend to you a 30-day refund or resize policy. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange, resize or full refund. We take pride that our jewelry is produced with exceptional standards!
Please note that the exchange for a stone is only limited to center stone rather than including small accents change.
Please note that returned items must be in their original, unworn condition and accompanied by all original documentation. Due to their personalized nature, the following orders are nonreturnable: items that have been modified or resized; items that have previously been exchanged.
Besides,items with engraved and and custom designed jewelry will be charge a 15% restocking fee for return.
If a piece is returned for a refund or canceled during production, your next purchase will qualify for exchange. Alterations to orders currently in process void the complimentary resize, return and exchange policies. If you have a special request for a later delivery date, our 30-day return/exchange/resize period begins on the date that your order was first available to ship. Similarly, if you plan on picking up your ring from our showroom, our 30-day return/exchange/resize period begins on the date that your order is available for pick up.
Returns will not be accepted after the 30 days no hassle return window. Our resizing service is still applicable within 30 days after receiving your product. However, the resizing process may add to the probability of stones falling out, and therefore we would not cover the guarantee of replacing missing stones after the resizing processes. Resized item can not be returned under any circumstances. We do not provide exchange services beyond the 30 day no hassle return window if the item has been resized. An item can not be revised after the start of the customization process. If you need to exchange for a new style, a minimum of $150 would be required to cover our basic fee.
Please note only one free resize & one exchange accepted during the 30 days no hassle return window and for made to order pieces.
When the gemstone and setting are ordered together, the return policy will be applied separately to each order, based on the original method of ordering.
HOW TO RETURN AN ORDER：
- Go to the page "Start a return or exchange" which is under the Customer Care for your free prepaid return shipping label (Return shipping label provided to US customers only).
- Packing your order: For all returns and exchanges, include all original packaging and accompanying materials, including the packing slip and all gemstone certificates (a replacement fee per certificate will be charged otherwise). For resizes, do not include original certificates and accompanying materials. For security reasons, do not write jewelry, diamonds, Moissanite or other related words anywhere on the package.
- Shipment and Insurance: For the insurance to be valid with the use of your prepaid label, you must "double box" your shipment and follow these instructions. Enclose your item inside its original ring/jewelry box. For your convenience, we recommend using the original packaging from your order. Place the ring/jewelry box inside the medium box. Place the medium box inside the larger box. If you do not have the original packaging, please include the ring/jewelry box inside a small box and seal it. Place the small box inside a medium box. Affix the label to the outside of the larger box and drop it off at your nearest staffed shipping location. DovEgg and the shipper are not responsible for packages dropped off in drop Boxes or Non-staffed locations. Obtain a receipt to confirm that the item has been shipped - this receipt will act as proof of insurance.
- If you decide to use a different shipping method than the one, we have specified you can ship it back by any carrier. For your protection, please ship your item fully insured, signature required, and request a return receipt for confirmation that your shipment has reached us at DovEgg. DovEgg is not responsible for items lost or damaged while shipping.
REFUND PROCESS：
After we receive the returned order, our Quality Assurance department will inspect and verify the condition of the item. Returns take approximately 7-14 business days to process upon receipt of the item. Refunds will be issued via the method of payment used in the original purchase, or by check if the original payment method was bank wire, cash or certain other payments requiring special processing. International bank wire purchases will be refunded in USD according to the exchange rate at time of purchase. For all credit card refunds, please allow one monthly billing cycle for your credit to appear.
Packages without a return shipping authorization number or packages that were refused delivery will not be accepted for refund and are subject to a minimum restocking charge of $50. Return shipping authorizations are active for seven days from the date of issue and packages must be shipped during the active time period of your return shipping authorization. If your return shipping authorization has expired, please contact us at inquiry@doveggs-seattle.com to request another return shipping authorization. All requests for refunds must be in writing via email. Any returns showing signs of wear or those that have been engraved, altered, resized, or damaged in any way will not be accepted for return. Improperly packaged or uninsured items will be refused receipt.
RESTOCKING FEE:
Customization order,which include,new designed jewelry inspire from customer,original design jewelry from DovEggs with engraving will be charge a 15% restocking fee for return.
Cancellation
DovEggs accept cancellation before making the ring. Cancellation after making start will be charged a 10% cancellation fee.
Please Note: The policy applies to all k gold jewelry that is ordered directly from https://www.doveggs-seattle.com/. Our Silver collections do not apply to this policy. Return policies from Amazon store may vary subject to their specific platform policies. All replacement items are not subject to the return and 30 days free maintenance policy.
If you have any questions concerning our return policy, please contact us at inquiry@doveggs-seattle.com