Dear Best MVNO,

Red Pocket Mobile prides itself on clear communication and an impeccable customer experience, as evidenced by our 4.4 out of 5 star rating on TrustPilot, our 98.7% feedback rating for our eBay exclusive plans and our A+ rating from the BBB.

We were therefore very surprised to read your article criticizing us for providing device discounts in the form of bill credits. These sorts of promotions are extremely common in the industry, including this one mentioned positively by BestMVNO and offered by MetroPCS. We've seen tremendous success with our current device promotions - which all are approved in advance by the device manufacturers - and received zero customer complaints about them.
 

In fact, T-Mobile and AT&T are running similar deals right now (see below), where they state the phone is free, but the savings are over 24- 36 month plan credits and requires a trade in:

All that said, we always welcome constructive criticism. We've recently made a few minor changes that do not modify the substance of the promotion, but that we hope will make the shopping experience even better! 

Sincerely,

Red Pocket Mobile