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RETURNS POLICY
If you wish to return or exchange an item within 7 days of receipt of the item, please contact us to obtain a Return Authorisation Number – no returns or exchanges will be accepted without authorisation.
Once you have received this number, please make arrangements to send back the piece(s) you need to exchange or return to arrive back at My Choice within 7 working days. All returns and exchanges must be shipped back by freight, with the delivery pre-paid and with the piece(s) unused, disassembled and arrive in “as new” condition in the original packaging.
You will be charged for items received back that, when inspected, are found to have been used or built. Special order items, or items manufactured to your specifications are not returnable. In the event of special order items that are received faulty, we will of course rectify this by either replacing the faulty part, or if the entire product is faulty, a full replacement will be sent free of charge. Shipping and handling charges on returns are the responsibility of the customer and are not refundable. Goods purchased from our warehouse are exchanged at the managers discretion.
NOTE: IT IS ESSENTIAL THAT YOU KEEP ALL THE PACKAGING. YOU MUST RE-PACK ALL ITEMS IN THE ORIGINAL PACKAGING FOR RETURN TO US. WE CANNOT ACCEPT ANY ITEMS FOR RETURN THAT ARE NOT IN THEIR ORIGINAL PACKAGING UNLESS DEEMED TO BE FAULTY BY US.
Estimated Delivery Time Frame: 2-12 business days
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Purchased for small dog enclosure. Quite satisfied with the product.
Feb 12, 2023
Purchased this for an elderly blind dog I am minding while owner in Hospital. Well - it is far better than I had hoped and easy to fold and move and the quality is fantastic. Overall I give this purchase 100/100 - and that is a rare thing for me. Hope to read other positive reviews. Ps I purchased the 4.9 or the second biggest and again brilliant and little Mia is safe and secure overnight and whilst I am out.
Jun 29, 2022
Very good product! Panels are flexible to adjust to suit our living room shape.
Dec 07, 2021
Nice and big .. used as play pen for baby and also gate to separate dog from lounge room
Aug 01, 2021
Tope produce and delivery very quick
Jan 08, 2021
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