Questions & Answers (141)
- A: I HATE our Dyson and its vacuum hose, it is the most difficult thing I've ever tried to use. We've had this vacuum for three years now, so I'm irritated that their "help" person says it should stretch over time. It doesn't. And the vacuum won't stay standing vertical either, it keeps unclicking and falling over, meaning I have to constantly stand it up again. If I had known three years ago that this vacuum would cause me so many headaches I NEVER would have purchased it, and I will never touch another Dyson product because of it. What stupid engineering! If and when you can get the hose to stretch out even a little bit, then it kinks over where you hold it with your hand. All the suction is then gone and your wand is useless. I just finished using it this morning to vacuum the tile floors of my bathrooms and I had to stop because I'm so frustrated with it. What a joke!
Q: What is the gray button next to the power button used for (4 answers)
A: Hello Lori, this is Kelly with Dyson. The gray button on your Dyson Ball Animal, located next to the power button, will disable your machine's brush bar. When your machine is powered on and reclined, the brush bar will automatically be on. If you are vacuuming a more delicate carpet or bare floor surface, you can turn that off to vacuum with just suction power. Best wishes, Kelly Dyson Customer Support- A: Hi there! Thank you for your interest in the Dyson Ball Animal. The Animal version and Multi-Floor version are the same. However, the Animal comes with more tool attachments one of which is great for pet hair. Best Wishes, Krystal Dyson Customer Service
- A: Hi there, its Tameka with Dyson. I am very sorry to hear that your Dyson has an odor. Along, with washing the filters, we recommend cleaning the cyclone with a can of compressed air and checking the unit for an obstruction. The pre filter is inside the cyclone. The post filter is also the HEPA filter and is located in the ball near the motor of the unit. Both filters are washable and can be reused for the life of the machine. If you have any additional questions or need further assistance, please feel free to email us directly at [email protected]. We are happy to help! Best wishes, Tameka Dyson Customer Service
Q: How long is the cord? (3 answers)
A: Hello there, this is Kelly with Dyson. The cord length on the Dyson Ball Animal upright is 35 feet. Best wishes, Kelly Dyson Customer SupportQ: Is this an older leftover model? Not a 2020 model? (2 answers)
A: This is the Animal 1, not the 2. It is one I wanted. There were better reviews on "1".Q: Can this be used on a wet carpet with shampoo? (2 answers)
A: No, water and liquid should not sucked up by the vacumn. It will void the warranty.- A: Hi Barb. It's Vince with Dyson. We normally recommend using a can of compressed air in tandem with your brush accessory to keep the part you described clear of any dust build up. We will be happy to provide additional maintenance tips via email at [email protected]. Best wishes, Vince P.
