Nuuly, an Urban Outfitters brand, provides a clothing subscription rental service and mobile resale marketplace.

A curated destination to explore how to wear, buy and sell in ways that are gentler on the planet–and your wallet.


Nuuly is appreciated for its wide range of clothing options and community-driven reviews, allowing customers to experiment with their style. However, customers noted issues with inconsistent quality, slow shipping, and poor substitutions. Despite a recent price increase, the brand's value remains recognized, particularly for special events or seasonal clothing trials.

Nuuly

Formalwear

Basics

Clothing

Quality is hit or miss. Some items I've received were very worn. 

Shipping can be incredibly slow which cuts into the time you actually can wear the items.

Substitutions have been poor. If an item turns out to be unavailable, they pick the replacement and so far they've been pretty off from my original pick.

Availability of items I like has been rough. It's been difficult to find items in my size, and popular items are often out of stock.

I like the concept, but there's been so many drawbacks coupled with a recent price increase. I might use it sometimes to try more expensive items (like winter coats), but anything else probably won't be worth the cost. 

I love using Nuuly to switch up my wardrobe and also test different clothes before I decide to purchase them. The community is great — lots of people leave really helpful reviews which makes it easier to figure out sizing, etc. I don’t love that they raised the price, and sometimes the pieces are not in the best condition, but customer service is great about taking care of this!

I love getting my Nuuly every month. They have so many clothes to choose from and the delivery is always super quick, dropping it off as easy as well. I like that they have a thrift option and that you can buy anything from your months choices for a discount.

I'm obsessed with nuuly. I work in an office and every time someone compliments what I'm wearing they now ask if it's nuuly because I would always say "thanks, it's rented". I had a lady stop me in a coffee shop, compliment my coat, immediately download the app and join. They have a much better selection than other rental sites. 10/10 recommend. Definitely recommend getting a ton of jackets rather than tops.

There's a lot that can be improved with Nuuly (items I want are often not available, you can't just return one item, I've received things that were damaged) but GOD do I love getting my bags each month. 

They have a wide range of items and brands, and the prices of those items always make the monthly cost worth it for me. When I receive a damaged item their care team responds VERY fast, and often adds a free item to the next bag, or gives some money back which I really appreciate.  I've also experienced VERY fast shipping with them. 

Not a perfect system, but one I swear by, and my favorite way to treat myself each month!

I’ve done nuuly on and off for about a year and a half. I think it’s great for events, vacations, special occasions but isn’t worth it for everyday life (unless you work a job where you dress up everyday). The majority of the pieces I’ve gotten have been in good condition. I’ve only gotten 1 item that was unwearable, due to a hole, and customer service refunded me and gave me a bonus item the next month. 

nice to have when you need to refresh your closet for an occasion! sometimes the selection doesn’t quite fit the need, so it’s worth browsing before committing in my opinion. 

It's the first of its kind, and it's been incredible to keep my wardrobe revolving without investing in every piece.   It is also a great way to try out and stretch your style without feeling like you have to commit, but instead, use trial and error.   Also found this to be an awesome cost savings because I'm buying clothes significantly less often. 

Sad they increased the pricing but they offer a lot of good brands and options, so Nuuly is great when I have an event or trip coming up. I will say the reviews are soooo helpful and key.

I started using Nuuly for maternity clothes because new options are pricey and you use them temporarily. So far I have really enjoyed the experience. However, I still think the company has some opportunities to improve its service. For instance, in my first rental I received a paired of overalls in poor condition. Even when customer service responded very well about the issue, this was sign that their quality control (if any) needs more attention to detail. What’s more, the company highlights how you don’t need to worry about laundry, they take care of that. Still for the same order, some items had a smell. Not a bad one, but just a smell from someone else. And I wasn’t fan of that aspect either. Still, I find the service convenient and worth the money. 

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