Montessori Rabbit and Bear Silicone Puzzles

Food Grade Silicone

Cleaning wooden toys is essential to maintain their longevity and ensure a safe play environment for children. Here's a simple guide on how to clean wooden toys:

Materials Needed:

1. Mild dish soap or a natural, child-safe cleanser
2. Warm water
3. Soft cloth or sponge
4. Soft-bristle brush (for textured or hard-to-reach areas)
5. White vinegar (optional, for disinfecting)

Steps:

1. Remove Loose Dirt and Debris: Before cleaning, wipe or shake off any loose dirt or debris from the wooden toys. You can use a soft brush or cloth for this initial step.

2. Prepare a Cleaning Solution: Mix a small amount of mild dish soap or a natural, child-safe cleanser with warm water. Avoid using harsh chemicals or abrasive cleaners, as they may damage the wood or leave residues.

3. Dampen the Cloth or Sponge: Dip a soft cloth or sponge into the soapy water solution. Wring out excess water to prevent over-saturation.

4. Clean the Wooden Surface: Gently wipe the wooden surface of the toys with the damp cloth or sponge. Pay attention to any intricate details or hard-to-reach areas. For textured surfaces or crevices, you can use a soft-bristle brush.

5. Rinse with Clean Water: Rinse the toys with clean water to remove any soap residue. Be cautious not to soak the wooden toys, especially if they have any glued parts.

6. Dry Thoroughly: After cleaning, allow the toys to air-dry completely. Ensure that no moisture is trapped in joints or crevices. You can speed up the drying process by using a clean, dry cloth.

7. Optional Disinfection with Vinegar: If you want to disinfect the toys, you can mix equal parts of water and white vinegar. Dampen a cloth with this solution and wipe the wooden surfaces. Vinegar has natural antibacterial properties.

8. Inspect for Damage: While cleaning, inspect the wooden toys for any signs of damage, such as splinters or cracks. If you notice any issues, address them promptly to ensure the safety of the toys.

Additional Tips:

• Avoid Submerging Wooden Toys: Wooden toys should not be submerged in water, as excessive moisture can lead to warping or damage.
• Regular Maintenance: Clean wooden toys regularly, especially if they are frequently used. This helps prevent the buildup of dirt and germs.

By following these steps, you can keep your wooden toys clean and well-maintained, promoting a safe and enjoyable play experience for children.

Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Free Shipping

International Shipping

We offer international shipping to the following countries:

Option 1: Belgium, Brazil, Canada, Chile, Israel, New Zealand, Saudi Arabia, United Arab Emirates, Vietnam, Cambodia, Luxembourg, Turkey. 

Option 2: Denmark, Mexico, Norway, Sweden, Switzerland, Croatia, Estonia, Finland, Greece, Hungary, Lithuania, Romania, Czechia.

Option 3: Ireland, Kenya, Nigeria, Brunei, Latvia, Slovakia, Slovenia, Pakistan.

If relevant you can also include countries you don’t ship to: At this time, we do not ship to [list of countries].

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.

Include a link for customers to track their order if available.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

Refunds, returns, and exchanges

Summarize your return policy here and link out to your full return policy page 

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support: oliver.co@olivermontessori.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at oliver.co@olivermontessori.com. Please note that returns will need to be sent to the following address: Check package details for sender information.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at oliver.co@olivermontessori.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at oliver.co@olivermontessori.com