Shipping FAQ

FAQ Topics:

 

What is Free Shipping for Plus Members?

Plus Members will enjoy Free Shipping on most online items. Items will denote Free shipping for Plus or Free shipping on the shelf and product pages. Some exclusions apply (see terms).

Only the Primary or Complimentary Cardholders on a Plus Membership is eligible for Free Shipping for Plus. Add-on Members will only receive free shipping on items denoted by "Free shipping".

• Free shipping for Plus items ship free for Plus Members including Hawaii
• Free shipping items ship free to Club members while offering a reduced shipping cost for members in Hawaii. Items with a Free shipping flag will incur a surcharge when shipping to HI
• Free shipping for both Plus and Club Members is limited to a total of up to 10 addresses
• If we inadvertently fail to charge for shipping and later discover that we should have done so, we will charge the card on file for the missed shipping charges

 

How do I know if I'm a Plus Member?

Easy! There are a couple of ways to check if you have a Plus Membership:

• Look at your membership card—either physical or via the Sam's Club App. If you're a Plus Member, your card will have a "Plus" label
• Login to your SamsClub.com account or register your membership number with a new account. After you've signed in, go to Your Account > Membership. Next to "Membership Type", it will say either "Club" or "Plus"

 

What items are ineligible as "Free shipping for Plus"?

Most items ship free for Plus Members! Some exclusions apply, see terms:

• Large items shipping with a freight carrier (TV's shipped freight ship free for Plus)
• Orders generated from Reseller sites
• Free shipping is limited to ground shipping
• Puerto Rico is excluded

 

Will I receive FREE expedited shipping with my Plus membership?

No. Free shipping is limited to ground shipping. Faster ship methods will incur a cost unless specified as free.

 

Is free shipping for Plus Members available from the club?

The free shipping for Plus program provides free standard shipping on online items only and does not include shipping from the club. Learn more about Same-Day Delivery or delivery from the club.

 

What are the benefits of Plus membership?

In addition to Free Shipping for Plus Members, there are many benefits to a Plus membership:

—Earn Sam's Cash —Get 2% back on qualifying purchases—up to $500 annually. See terms

—Five Free Prescriptions—on select medications. Plus, over 600 generics for $10 or less. Plus Member Pharmacy Benefits FAQ

—Up to 16 Add-ons—Plus Members can now add up to 16 Club membership Add-ons at a reduced cost of $45 each. Plus Add-ons are Club Members and do not receive "Free shipping for Plus". 

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— SHIPPING COSTS

Is there an order minimum for Free Shipping?

Plus Members:  Plus Members with an active membership have no order minimum on most items.

Club Members / Guest Membership:  For Club Members with an active membership and guests (no membership), shipping costs will incur on most items. Shipping cost for most items are based on size, weight, shipping method, and delivery address.

 

How are shipping costs determined?

• The shipping cost for most items is based on the item's size, weight, shipping method and delivery address
• In your shopping cart, we show an estimated shipping cost based on our lowest-price shipping method and presuming that all items in your cart are going to a single address within the contiguous United States
• If a different shipping method or address outside the Continental United States (HI) is selected, the actual shipping cost will most likely be increased
• Puerto Rico and Alaska are excluded

 

Why is the delivery agent trying to charge me more for shipping?

This can happen if you paid for one level of service but request another. If you didn't request extra delivery services and the carrier is trying to charge extra, please contact us to report the issue immediately.

NOTE: Do not pay the carrier/delivery agent any amount, if extra delivery services were not requested/provided.

 

Can I receive a reduced shipping rate if I make a large purchase?

In most scenarios, the answer is no. Orders which total a pallet size approximately 4’ high and/or a minimum quantity of 50 are automatically shipped LTL to reduce shipping expenses. For more details or to submit a volume request, see How to submit a bulk or volume purchase order

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— TRACKING ORDERS

What is the total delivery time for my order?

The delivery time for your order is determined by two factors:  Processing and Shipping.

Processing is the time between submitting your order and when the item leaves the warehouse. For most items, processing time is done electronically and usually completed in 1-2 business days for small parcel and 1-7 business days for larger items that ship Freight.

Shipping begins when the item leaves the warehouse to when it arrives at the selected delivery destination. We send an email with tracking once your order has shipped.

The following items typically require extra processing time:

• Specialty furniture
• Jewelry
• Mattresses
• Personalized items such as water bottles.
• Installable items such as hot tubs, vending machines, industrial kitchens, safes, garage doors, and appliances.

 

How do I change my shipping address?

Use your account's address book to save your shipping address(es) and access during checkout.

 

What should I do if the tracking number I receive is not working?

It can take 1-2 business days for the tracking number to be registered and/or scanned in the carrier's system. This could prevent or delay visibility to your shipment, so please try again after waiting a full weekday.

If two business days have passed after you receive your tracking email, and you are still unable to track the order, please contact us for an update to your order status.

 

Why was my order sent in multiple packages when it all could have fit in one box?

Items ordered from SamsClub.com may ship from multiple locations making them unavailable to ship in one box.

 

What can I do if I never receive my order?

What if my order is not delivered? - https://help.samsclub.com/app/answers/detail/a_id/3492

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What are the shipping methods available?

For most products only standard shipping is available, but select items are shipped express:

- Standard:  3-5 business days
- Express:  1-2 business days

NOTE:

• The shipping times above do not include processing time
• Some items are only available within the Continental (48) U.S. states
• Weather-related shipping delays are not within the control of SamsClub.com

 

Freight Shipping Methods:

Items that are too large and/or too heavy to ship small parcel are shipped with a designated freight carrier. After a Freight carrier receives your order, they will contact you to set up a delivery time. Typically, delivery times are within a 4 hour window Monday - Friday between 8 am and 5 pm.

NOTE:  Some areas are not serviced daily and may require additional day(s) for delivery. Please provide up-to-date contact information when placing your order to ensure efficient delivery.

 Different Freight Service Levels:

Threshold Delivery:

Threshold includes interior delivery into the first dry area available. Delivery agents will unload your item(s) and place them in the first dry area available, such as the garage or front entryway. If delivering to an apartment, the carrier will only deliver inside the first floor of the complex.

NOTE: Drivers do not assist with unpacking, set-up, or clean up.

White Glove Delivery:

White Glove includes an interior room of choice upon delivery. The delivery agents will unload and place your item(s) in a room of your choosing. White glove service generally includes unpacking, removal/disposal of packing materials and transporting your order up or down a maximum of two flights of stairs.

NOTE: Unless otherwise stated on product page, this service does not include set-up and/or assembly.

Commercial Delivery:

This service is available for commercial business addresses and requires access to an unloading dock. The driver will move the item to the back of the truck, and the member will need to unload the truck (may require equipment to unload).

NOTE: Drivers do not assist with unloading, unpacking, set-up, or clean up. Any other services provided will require additional fees to the member and are payable to the shipping company upon completion.

 

Can shipping an order be expedited?

If available, the option to expedite shipping is only available during checkout (premium). Unfortunately, there is no option to further expedite delivery after placing an order. Check your email for tracking and an estimated delivery date.

 

Where can SamsClub.com orders be shipped?

SamsClub.com currently ships to:

• 49 states (AK excluded)

• Some items may have restrictions that prevent shipment to HI or CA

*We do not ship to Alaska, Puerto Rico, Canada, Mexico or island territories.
**We do not ship to P.O. Boxes due to size constraints.

 

What are the shipping regulations for items purchased?

Due to Federal Aviation Administration (FAA) restrictions, we cannot ship items by air (premium) that contain regulated or hazardous materials. Restrictions are usually identified on the product page and these items can only be shipped via ground to the 48 contiguous states.

These items typically fall into 2 categories:

1. Aerosol products in pressurized spray cans

2. Products that contain flammable, volatile or corrosive chemicals

 

Will items ship on Saturdays?

Items may ship on Saturday, but may not be processed by the carrier until the next non-holiday weekday. Please check order tracking for the latest updates.

 

Can I use different "Bill to" and "Ship to" addresses?

If you ship order(s) to an address other than the billing address of your credit/debit card, the order is subject to delays or cancellation. To prevent this, please make sure the settings and contact information of your method of payment are up-to-date when placing your order.

NOTE:  The "ship to" address cannot be altered after the order has been shipped.

 

Is bulk shipping (single ship address) available?

With an active Sam's Club Membership, you can purchase items in bulk. Please contact the Sam's Club Bulk Order Team via email for inquiries regarding bulk orders:

samsbulk@samsclub.com

 

Are Drop Ship Resellers (multiple ship addresses) eligible for free shipping?

Drop Ship Resellers are allowed free shipping on up to a total of 10 different addresses, see terms. Free shipping will not be available to addresses exceeding that limit. Sam's Club reserves the right to amend the terms of this program in whole or in part, at any time, as determined by the sole discretion of Sam's Club without notice to the member.

A Drop Ship Reseller is someone who lists Sam's Club items for sale on a third party site. Restrictions apply when shipping to multiple addresses.

Items flagged with Free shipping and Free shipping for Plus have a 10 address limit.